Director, WC Claims Zonal Operations

AmTrust Financial Services•Tbd, CA

9d•Hybrid

About The Position

AmTrust Worker’s Comp Claims is hiring a position for Director, WC Claims Zonal Operations. These positions can be based in an office or remotely. Positions work closely with the Worker’s Comp leadership team and reports directly to the Head of WC Claims Operations. The role will involve a strong focus on initiatives championed by the WC Claims national and zonal leadership. These individuals will directly lead improvements, including development and execution of continuous improvement to the operating model, as well as maintaining consistency and process change initiatives. The Director will also be charged with execution of priorities as defined by the Worker’s Comp strategic plan and to elevate Zonal KPI performance. The individuals are expected to display a high degree of focus on driving projects to completion while building relationships with stakeholders. Those within a 50 mile radius of an AmTrust office will be expected to abide by a hybrid schedule.

Requirements

7+ years in Claims and a working knowledge of WC claims
Demonstrated leadership to interact collaboratively and work effectively with a multi-functional team and throughout the organization; fosters an environment of shared responsibility and accountability
Prior leadership experience
Strong communication and interpersonal skills
Willingness to work extended hours when occasions demand
Ability to travel, nationally, up to 30% of the time
Bachelor’s degree
Location can be office-based or remote, but convenient to the assigned geographic zone.

Responsibilities

Providing operational leadership in Worker’s Comp claims including: State compliance Regulatory at the zonal level Fines and penalty management
Identify improvement opportunities in adherence to claim best practices, total cost of claims, and regulatory compliance; develop processes to positively impact the results in each of these areas.
Coordinate Zonal efforts with Learning & Development to identify training needs, creation of training modules, and implementation of training.
Coordination of regulatory audits in jurisdictions
Timely execution of assign projects and initiatives
Monthly zonal business reviews, ability to prepare presentation documents and present to Executive leadership.
Leadership and project management of national projects
Providing mentoring and coaching of direct reports