Director/VP of Care Operations & Transformation

Chamber Cardio•Washington, DC

5d•Remote

About The Position

Director/VP of Care Operations & Transformation Chamber Cardio – Better care for all of our hearts. About Chamber Cardiovascular disease remains the leading cause of death in America. At Chamber, we’re rebuilding the system for cardiology, creating a world where outcomes, not volume, define success. We partner with independent cardiologists to help them lead population health efforts in their communities, equipping them with technology, data, and operational tools that turn complex insights into better care for every patient. Our model blends clinical expertise, thoughtful design, and a modern operating platform that supports physicians, patients, and payers alike. We believe innovation and empathy go hand in hand, and that by combining cutting-edge AI tools with a relentless focus on human care, we can transform heart health at scale. Role Overview We’re looking for a Director/VP of Care Operations & Transformation to build and lead Chamber’s care model — the operational core of how members experience our programs. You will recruit and develop care teams who make outbound calls, receive inbound support requests, and intervene on behalf of patients when needed — all designed to deliver better outcomes in a value-based cardiology model. This role is hands-on — you’ll design the workflows, implement the technology, and drive performance. And you will be a champion for AI-enabled care delivery: shifting repetitive tasks to automation wherever safe and appropriate, so human teams can deliver rapport, clinical insight and real patient impact. If you thrive in ambiguity, love building systems from zero to one, and see AI as a force multiplier for healthcare, this is your role.

Requirements

8–15+ years in healthcare operations (population health, managed care, care coordination, or VBC).
Demonstrated success as tech-forward operator, excited to deploy automation and AI into care delivery.
Proven success building and scaling patient-facing operational teams.
Operational experience translating contracts into repeatable workflows with measurable outcomes.
Strong analytical and systems-thinking mindset — fluent in metrics and continuous improvement.
Excellent communicator who influences cross-functionally with clinical, product, and executive partners.
Passionate about transforming heart health for patients and providers.

Responsibilities

Build & Lead Next-Generation Care Teams
Recruit, train, and scale care teams that proactively engage patients through outbound and inbound outreach.
Drive excellence in communication, documentation, and value-based outcomes.
Develop workflows for triage, care coordination, education, and escalation.
Operationalize AI-Enabled Care Delivery
Lead the adoption of AI-driven outreach, documentation, quality monitoring, and decision support.
Ensure care teams are working at top-of-license, shifting repetitive tasks to automation.
Partner with Product and Data teams to deploy, test, and scale automation that improves efficiency, accuracy, and consistency.
Build Systems That Scale
Own day-to-day care operations: performance dashboards, staffing models, QA programs, and capacity planning.
Ensure delivery against contractual SLAs and key payer metrics.
Translate payer requirements into clear operational workflows and accountability structures.