Director, Voice Engineering & Operations

Ziply Fiber • Kirkland, WA

8d • Remote

About The Position

The Director of Voice Engineering & Operations brings deep telecommunications experience and strong expertise in voice engineering. This role is a key leader within the Engineering organization, responsible for defining the strategic vision and providing hands-on management and leadership for a geographically distributed team of corporate Voice Engineers and Operations Specialists. The team oversees the day-to-day engineering and operational support of voice services. In addition to people management, the Director must demonstrate strong strategic capability—able to understand the full breadth of voice engineering and operations disciplines and drive a forward-looking roadmap that supports ongoing network optimization and long-term scalability.

Requirements

• High school diploma or GED required.
• Bachelor's Degree, or higher, in related field; or equivalent combination of education and experience required.
• Minimum of fifteen (15) years of experience in telecommunications with knowledge of voice engineering
• Minimum of ten (10) years in a leadership or management role overseeing technical teams
• Experience in a Class 4 or 5 TDM/Soft Switch/Hybrid Central Office environment such as Metaswitch, Lucent 5ESS, Nortel DMS10,100, Lucent GTD5, and Siemens DCO a plus
• Experience with network monitoring, management and troubleshooting with various tools such as Packet Sniffer utilities, Wireshark and Metaswitch SAS a plus
• Experience with hosted and cloud-based voice applications and services preferred
• Experience in designing, installing and maintaining secure IP networks preferred
• Understanding of feature delivery in VoIP environment (hosted services, SIP trunking, PRI trunking via IAD, VoIP CPE, enhanced business features, etc.)
• Understanding of VoIP protocols, SIP signaling with emphasis on RTP and SDP, network QOS, IP routing, Ethernet switching (including 802.11q, 802.11p, 802.3af), and packet tagging mechanisms
• Excellent written and verbal communication skills across all levels (team members, peers & senior management)
• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
• Strong verbal and written communication, attention to detail, and organizational skills.
• Ability to work within critical deadlines.
• Ability to adjust to rapidly changing priorities and schedules.
• Ability to provide excellent customer service.

Responsibilities

• Management and motivation of all members of the Voice Engineering & Operations team
• Responsible for the Voice VoIP &TDM Networks, including Voice Mail system, and ensuring optimization for: o least cost routing, capacity, reliability & software updates o planning & executing the migrations of Voice services, including Voice Mail, from the TDM to the VoIP switches o Tier 3 Support, which is the highest level of escalation, of network issues in conjunction with the NOC
• Responsible for Voice network Operations work activities, as listed below, and ensuring they are performed efficiently & accurately: o E911 & NG911 o Voice Mail o Operator Services & Directory assistance o Stir/Shaken & Robo Call mitigation o SS7 network o LERG Updates along with its associated translation changes o CALEA o Tracebacks
• Management and cultivation of relationships with internal client groups such as Marketing, Sales, Products, Call Centers, NOC, IT & Regulatory
• Management of all Voice Engineering & Operations vendors related to the day-to-day “care & feeding” of the Voice network
• Project management of corporate initiatives from conceptual stage through completion including issue identification & resolution, progress reporting, budget tracking & ongoing operational excellence
• Oversee Voice network capital budget process & planning within Engineering
• Mentor, coach, review performance & develop team members to pursue their management or technical career track
• Performs other duties as required to support the business and evolving organization.

Benefits

• Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees