Director, Vendor Performance Management

Liberty Utilities-posted about 1 month ago
Full-time • Director
Hybrid • Downey, CA
1,001-5,000 employees
Utilities
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The Director, Vendor Performance Management is accountable for the governance, performance, and value realization of Liberty's strategic IT service providers. This role ensures that outsourced partners meet contractual and service commitments, deliver continuous improvement, and align their contributions with Liberty's operational and strategic objectives. #LI-Hybrid

  • Oversee key vendor relationships across infrastructure, application, and IT operations, ensuring alignment with IT and business priorities.
  • Lead monthly and quarterly business reviews (QBRs) to track performance, discuss improvements, and align roadmaps
  • Maintain productive and collaborative working relationships with vendor partners and internal stakeholders
  • Oversee enterprise vendor performance framework, including KPI standards and escalation protocols.
  • Oversee vendor performance against contractual commitments and lead reviews with IT leadership to address trends and improvement opportunities.
  • Monitor IT incident and service trends in coordination with ITSM leads
  • Lead contract renewals and major negotiations in partnership with Procurement and Finance, ensuring consistency with governance and financial objectives.
  • Support enforcement of service penalties or bonus clauses tied to performance
  • Lead the resolution of escalated vendor performance issues and coordinate root cause analysis with vendors
  • Ensure vendors meet compliance and audit requirements
  • Ensure vendor services and delivery models remain aligned to operational priorities and evolving IT support requirements.
  • Identify opportunities for vendor-led innovation, cost reduction, and service improvement
  • Recommend and implement vendor improvement or remediation plans
  • Experience with establishing and delivery of IT Application and Infrastructure managed services
  • Solid understanding of vendor governance models, performance scorecards, and escalation management
  • Experience coordinating QBRs, tracking SLAs/KPIs, and driving corrective action plans
  • Familiarity with RFI/RFP processes and vendor selection best practices
  • Ability to work closely with Procurement, Legal, and Finance during contract review and negotiation
  • Experience in identifying cost-saving opportunities through vendor consolidation or renegotiation
  • Knowledge of risk, compliance, and audit requirements related to third-party services
  • Strong communication, organizational, and issue-resolution skills
  • Experience in tracking and reporting on vendor spend, including utilization and capacity planning
  • Proficiency in vendor performance tracking tools or contract lifecycle management platforms is an asset
  • Certifications such as CSMP or CPSM are advantageous
  • Company funded Pension program
  • 401k with Company match
  • Full insurance benefits (health/dental/vision/life)
  • Collaborative environment with a genuine flexible working policy
  • Share purchase/match plan
  • Defined Contribution savings plan
  • Top Talent Program
  • Volunteer paid days off
  • Employee Assistance Program
  • Achievement fund
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