Director, Value Stream & Process Engineering

Bank of Montreal • Chicago, IL

1d

About The Position

Designs, develops, tests, implements, measures and manages processes. Ensures that process design reflects current business strategy and business/stakeholder requirements and supports the desired customer experience. Processes may be related to (but are not limited to) fulfillment, operations, services, sales, etc. Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. Ensures alignment between values and behaviour that fosters diversity and inclusion. Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Attracts, retains, and enables the career development of top talent. Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.Develops an expert understanding of business/group challenges. Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives. Networks with industry contacts to gather competitive insights and best practices. Recommends measures to improve organizational effectiveness. May consult to or serve on various committees and task forces. Counsels senior leaders regarding process transformation. Acts as a subject matter expert on relevant regulations and policies. Stays abreast of industry and business trends through benchmarking and/or participation in professional associations. Influences and negotiates to achieve business objectives. Assists in the development of strategic plans. Identifies emerging issues and trends to inform decision-making. Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution. Contributes to the design and leads the execution of the overall strategic plan for Process Transformation. Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals. Develops the business case by identifying needs, analysing potential options and assessing expected return on investment. Conducts independent analysis and assessment to resolve strategic issues. Acts as the prime contact for internal/external stakeholder relationships, which may include regulators. Monitors and tracks performance, and addresses any issues. Designs and produces regular and ad-hoc reports, and dashboards. Breaks down strategic problems, and analyses data and information to provide insights and recommendations. Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. Leads the development of the communication strategy focusing on positively influencing or changing behaviour. Ensures consistency of implementations and methodologies across businesses/groups. Assesses and adapts existing operational programs; develops new capabilities to ensure ongoing success. Defines frameworks for managing processes, policies or procedures, etc. in the business/group. Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution. Develops and manages comprehensive information management systems; designs and/or leads initiatives to improve processes, analysis and reporting. Reviews proposed function/project team outputs for implications to workflow design. Collaborates in the design, implementation and management of core business/group processes. Designs processes based on business requirements and best practices. Ensures the processes adhere to applicable risk, regulatory and compliance requirements. Streamlines, simplifies and continuously improves existing processes. Documents processes (including, but not limited to, process flows, playbooks, etc.) for vetting, communicating, and implementing processes with stakeholders. Ensures all processes meet established standards, effectively utilize templates and tools to track compliance and operational effectiveness standards. Looks for opportunities to eliminate, simplify and automate processes. Recommends approaches or changes to streamline and integrate processes to improve overall efficiency. Maintains current process documentation to ensure available for stakeholders as required. Supports management of processes using established methodologies and tools/system/technology. Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting. Participates in the integration of Core Process transformation across business/groups to deliver process improvements for productivity savings and enhanced customer/employee experience. Develops an understanding of organizational interactions and complexity to engage with the appropriate stakeholders. Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning. Resolves issues regarding processes that are raised from all sources/stakeholders. Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO. Influences how teams/groups work together. Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems. Communicates abstract concepts in simple terms. Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives. Anticipates trends and responds by implementing appropriate changes. Broader work or accountabilities may be assigned as needed.

Requirements

• Typically 9+ years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.
• Possesses a deep understanding of and problem solving ability for issues within the business/group.
• Knowledge of business analysis, project delivery practices and standards across the project lifecycle - Expert.
• Knowledge of business/group processes, procedures and controls - Expert.
• Understanding of risk, regulatory and compliance requirements - Expert.
• Seasoned expert with extensive industry knowledge.
• Technical leader viewed as a thought leader for innovation.
• Verbal & written communication skills - Expert.
• Analytical and problem solving skills - Expert.
• Influence skills - Expert.
• Collaboration & team skills; with a focus on cross-group collaboration - Expert.
• Able to manage ambiguity.
• Data driven decision making - Expert.

Benefits

• BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.
• To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees