Director, Value & Scoping

symplr

86d • $110,000 - $140,000

About The Position

The Director of Value and Scoping plays a pivotal role in ensuring successful SaaS implementations for symplr clients by accurately defining the scope, value, and resource requirements of each project. This strategic leader will oversee a dedicated team and collaborate cross-functionally with Sales, Product, Implementation, and Finance to assess client needs, estimate timelines and costs, and develop scalable delivery models.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Information Systems, or related field.
• 7+ years of experience in healthcare technology, professional services, or implementation leadership.
• Proven ability to scope complex software projects and translate client needs into actionable plans.
• Exceptional analytical and financial modeling skills.
• Excellent communication and stakeholder management abilities.
• Experience with project management tools (e.g., Jira, Asana, Smartsheet) and CRM platforms.
• Ability to thrive in a fast-paced, matrixed environment.
• Ability to design and deliver programs that equip Account Executives to position and sell services confidently.
• Understanding of how to articulate business outcomes and ROI for service offerings.
• Proven ability to align service positioning with revenue growth and customer success.
• Experience driving adoption of new processes and tools across cross-functional teams.
• Ability to leverage metrics and analytics to refine scoping accuracy and improve forecasting.
• Comfort engaging with senior stakeholders to gain alignment on pricing, scope, and delivery strategies.

Nice To Haves

• Strong understanding of hospital operations, clinical workflows, and healthcare IT systems.
• Strong analytical and collaboration skills.
• A passion for driving client success through precision and clarity in project planning.
• Ability to design structured service offerings tied to client business objectives.
• Skilled in leading workshops or sessions that build confidence in selling services.
• Understanding of challenges and nuances in delivering services across international markets.

Responsibilities

• Develop and implement comprehensive value proposition sales collateral in collaboration with the Commercial Team and Marketing.
• Drive sales enablement initiatives that empower the Commercial Team to confidently sell services.
• Serve as a subject matter expert in client-facing discussions to articulate scope, value, and delivery expectations.
• Develop standardized scoping frameworks and tools to ensure consistency and accuracy across engagements.
• Partner with delivery leaders to ensure scoped projects are executable and aligned with delivery capabilities.
• Partner with Finance to align pricing strategies with resource utilization and profitability goals.
• Collaborate across teams to define project requirements, timelines, and pricing models.
• Lead the scoping and value assessment of software implementation projects for hospital and health system clients.
• Analyze historical implementation data and key metrics to refine effort estimates and improve forecasting.
• Create scalable, outcome-driven service offerings structured around client business objectives.
• Lead continuous improvement initiatives to optimize scoping processes and enhance client value realization.
• Lead, mentor, and manage a team of professionals to achieve departmental and organizational goals.
• Delegate tasks effectively, ensuring alignment with team members’ strengths and development areas.
• Foster a collaborative and high-performance culture through clear communication, accountability, and support.
• Conduct regular check-ins, performance reviews, and provide coaching to support individual and team growth.

Benefits

• 401k
• health insurance
• dental insurance
• vision insurance
• paid holidays
• flexible scheduling
• professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees