Director, UX Research, AI
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About The Position
We are seeking a Director of Research who is passionate about creating empowering and supportive experiences for people at work. You will lead a research organization that is building innovative employee experiences, advanced technology products and revolutionizing digital workflows across the enterprise. This is the perfect role for a research executive who is fascinated with the changing world of work, and the evolving needs of businesses digitizing the way they work, while supporting distributed, global teams. Businesses know that the employee experience is everything, and they must provide experiences that foster loyalty, collaboration, productivity, and support the employee through their career. As a leader you will have a massive impact on how businesses evolve to provide predictive, empowering and productivity-boosting experiences for their employees and technology teams. This role leads a research team that uses research, user empathy and understanding to create product experiences that our customers love. Our researchers come from a diverse set of skills and backgrounds – HCI, Human Factors, Cognitive and Experimental Psychology, Product Market Research, and Behavioral Sciences. At ServiceNow, research has a leadership seat at the table, so our team collaborates closely with both product management, engineering, and design from the get-go. We embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role leads a UX research team that focuses on delivering AI-driven product experiences that resonate with our customers. The individual will own the research program and strategy for this broad and varied product portfolio, partnering with cross-functional leaders and stakeholders. As an integral member of our research leadership team, you will grow and mentor an extended research team that is responsible for executing on all aspects of user research (i.e., planning, execution, analysis, reporting) across the product lifecycle, and communicate research findings in business consumable ways that inform and drive key decisions.
