Director, UX Research - Acton, Mass. or San Diego, CA (Hybrid)

Insulet Corporation-posted 3 months ago
Full-time • Senior
Acton, MA
Miscellaneous Manufacturing
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We are seeking a strategic and visionary Director of UX Research to lead our user research function and champion a user-centered approach across product development. This role will be responsible for building and scaling a high-impact research team, driving insights that inform design and product decisions, and shaping the future of our user experience strategy.

  • Develop and execute a comprehensive UX research strategy aligned with business goals.
  • Lead, mentor, and grow a team of UX researchers across qualitative and quantitative disciplines.
  • Advocate for the voice of the user across cross-functional teams including Product, Design, Engineering, and Marketing.
  • Oversee the planning and execution of user research studies including usability testing, ethnographic research, surveys, and data analysis.
  • Translate complex user behaviors and needs into actionable insights.
  • Ensure research findings are effectively communicated and integrated into product roadmaps.
  • Partner with senior stakeholders to prioritize research initiatives and influence product strategy.
  • Foster a culture of curiosity, experimentation, and empathy across the organization.
  • Promote best practices in research methodologies, tools, and ethics.
  • Build scalable research operations including participant recruitment, tooling, and knowledge management.
  • Monitor and report on research impact and ROI to executive leadership.
  • Stay current with industry trends and emerging technologies in UX and user research.
  • 10+ years of experience in UX research, with at least 3 years in a leadership role.
  • Proven track record of driving strategic impact through user insights.
  • Expertise in a wide range of research methods and tools.
  • Strong communication and storytelling skills.
  • Experience working in agile, cross-functional environments.
  • Advanced degree in Human-Computer Interaction, Psychology, Anthropology, or related field preferred.
  • Passion for user-centered design and innovation.
  • Ability to balance strategic vision with hands-on execution.
  • Experience in B2B, SaaS, or consumer tech environments.
  • Familiarity with accessibility and inclusive design principles.
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