Director, UX Design of Experience StrategyMerchandising

Walmart • Bentonville, AR

136d • $130,000 - $260,000

About The Position

Sam's Club aims to turn merchandising into a predictive engine that keeps shelves full, costs low, and experiences effortless. The Director of Experience Strategy - Merchandising will drive the transformation of merchandising and product placement systems to create seamless, efficient, and intelligent experiences for associates, suppliers, and internal business partners. This role focuses on designing end-to-end merchandising experiences that reduce friction, anticipate needs, and leverage emerging technologies such as AI and agentive systems to improve accuracy, efficiency, and business value.

Requirements

• Proven track record in B2B, Enterprise, SAAS, operational, or supply chain design systems.
• Proven ability to design complex workflows and simplify associate/supplier interactions.
• Exposure to AI/agentive technologies with a focus on systems automation and decision support.
• Strong design thinking facilitation skills to align diverse technical and business stakeholders.
• Experience integrating research insights into product roadmaps and operational workflows.
• Leadership skills to mentor teams and drive large-scale transformation initiatives.
• Expert in driving stellar design execution with cohesive and connected experiences to ensure we deliver our experience principles to meet user needs and business goals.

Nice To Haves

• Design certification (for example, IDEOU - Foundations in Design Thinking Certificate).
• Driving product development in a user experience area.
• Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area.
• Related industry experience (for example, retail, supply chain, eCommerce, healthcare).
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.

Responsibilities

• Reimagine Merchandising Journeys - Within 6 months, design a unified merchandising experience strategy that improves decision-making, reduces inefficiencies, and optimizes product availability.
• Integrate AI & Intelligent Systems - Partner with business, product and engineering to pilot agentive tools that streamline ordering, forecasting, and product placement decisions.
• Deliver at least one AI-driven merchandising initiative in the first year.
• Lead Cross-Functional Squads - Facilitate squads that connect business, design, and product to solve critical B2B challenges.
• Establish measurable outcomes tied to improve in-stock performance, supplier efficiency, and cost savings.
• Future-Focused Innovation - Develop a merchandising blueprint that looks 2-3 years ahead, showing how advanced systems and intelligent agents will shape the future of supply chain experience.
• Measure Outcomes - Define KPIs for system usability, error reduction, and efficiency gains; continuously iterate based on data and feedback.

Benefits

• Competitive pay as well as performance-based bonus awards.
• Health benefits including medical, vision and dental coverage.
• Financial benefits including 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program for full-time and part-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree