Director, UX Design (Benefit)

About the position

As the Experience Design Lead for WEX Benefits, you will shape the long-term design vision, strategy, and operating model for one of WEX's most impactful platforms. You will lead cross-functional teams, influence senior stakeholders, and advocate for design excellence that drives measurable outcomes. This is not just a design leadership role—it's a strategic one. You will guide your team through ambiguity, define new experience frontiers, and serve as a voice of design at the highest levels. You bring systems thinking, customer obsession, and the ability to move fluidly from vision to execution.

Responsibilities

• Define and evangelize a North Star for the end-to-end employee benefits experience across touchpoints, channels, and customer segments.
• Establish and operationalize experience principles and design quality standards that scale across the product ecosystem.
• Guide teams through ambiguous problem spaces with a hypothesis-led, insights-driven approach that surfaces unstated needs and unlocks innovation.
• Lead high-impact workshops, including C-suite and executive strategy sessions, to align business, product, and experience outcomes.
• Orchestrate experience design across multiple products, services, and user journeys, ensuring cohesion and elevating the overall ecosystem.
• Lead AI-first design practices that integrate machine learning, automation, and personalization into the benefits experience.
• Partner with engineering and enterprise architecture to ensure design is embedded in implementation decisions, from architecture to go-live.
• Champion inclusive and accessible design at every level, holding your teams to the highest standards of usability and compliance.
• Lead and mentor a team of senior designers, experience strategists, and design managers—cultivating a high-performing, inclusive, and growth-oriented culture.
• Foster cross-pollination of ideas across product lines and functions, enabling your team to operate as strategic partners, not just service providers.
• Serve as an executive coach and thought partner, growing design leadership across the organization and contributing to enterprise-wide design maturity.
• Translate complex ideas, data, and strategy into clear, compelling stories for executive audiences, including C-suite and board-level communication.
• Guide the creation of sophisticated experience maps, prototypes, and data visualizations that uncover opportunities and shape direction.
• Drive a culture of learning and experimentation by connecting prototyping with product strategy, customer risk, and go-to-market planning.

Requirements

• 10+ years in experience design, service design, or UX—spanning enterprise platforms or ecosystems.
• 5+ years in a design leadership role with experience leading senior designers and influencing executive stakeholders.
• Experience in benefits, HR tech, healthcare, or financial services a strong plus.
• Deep understanding of accessibility standards and inclusive design practices (e.g., WCAG, ADA).

Benefits

• Health, dental and vision insurances
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement