Director, US Head of Client Service, BNY Investments

BNY External Career Site • New York, NY

117d • $127,000 - $170,000

About The Position

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. BNY Investments is a division of BNY, one of the world’s largest and most-trusted financial services groups. BNY Investments is a leading investment manager, with $2.1 trillion in assets under management as of 31st March 2025. Through an investor-first approach, the firm brings to clients the best of both worlds: specialist expertise from seven specialist investment managers offering solutions across every major asset class, backed by the strength, stability, and global presence of BNY. We’re seeking a future team member for the role of Director, US Head of Client Service, to join our BNY Investments team. This role is located in New York, NY, Pittsburgh PA or Boston, MA.

Requirements

• Bachelor’s degree or equivalent combination of education and experience; MBA preferred.
• 10–15 years of total work experience, including at least 3–5 years in a people-management role.
• Proven track record in a client services or operations environment, with demonstrated ability to lead cross-functional teams.
• Strong analytical and problem-solving skills, with experience using metrics to identify issues and drive process improvements.
• Demonstrated success recruiting, developing and motivating high-performing staff to achieve area goals and objectives.

Responsibilities

• Lead and oversee a multi-team client service/support function, setting strategy and ensuring seamless execution.
• Design, implement and refine policies, processes and industry best practices to drive exceptional client satisfaction and operational efficiency.
• Partner with senior business leaders to surface client-service trends, report on key metrics and translate insights into growth opportunities.
• Resolve the most complex escalations—often involving senior-level contacts—and provide forward-looking recommendations that support future revenue growth.

Benefits

• Highly competitive compensation.
• Access to flexible global resources and tools for life’s journey.
• Focus on health and personal resilience.
• Generous paid leaves, including paid volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees