Director, Underwriting Operations & Analytics

PEMCO•Seattle, WA

103d•$162,737 - $307,333

About The Position

PEMCO is at the forefront of setting a new standard for the customer journey and customer experience in personal lines insurance. With a mission to help our communities worry less and live more, PEMCO is a company that cares more and intends to create an experience that feels effortless – for our customers and our employees. This position is responsible for providing strategic leadership that drives sustained profitable growth through risk evaluation and selection and catastrophe risk management, while promoting excellent customer experience.

Requirements

B.A. or B.S. degree or equivalent work experience is required.
8 years of experience in the property and casualty insurance industry (personal lines) with increasing levels of responsibility, preferably in underwriting, product management or claims is required.
5 years of experience in managing an underwriting department.
Ability to plan, implement, and manage projects.
MS Office: Skilled proficiency in Excel, Word, PowerPoint, Outlook is required.
Leadership & Managing Others: Establishes and communicates a compelling and inspiring vision, creates winning strategies and plans, ensures team goals are aligned with company goals; develops both self and others is required.
Composure: Remains calm, maintains perspective, and responds in a professional timely manner, when faced with tough situations. Demonstrates patience and resilience, is deliberate, leads through ambiguity with compassion during difficult times, is required.
Business Environment: Has a thorough understanding of our industry, the relevant business landscape, trends in insurance environments; the ability to spot early indicators of change and apply strategies to adapt quickly is required.
Analytical and Data-Driven: Thinks analytically; a structured thinker who can put complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high quality, consumable, and consistent metrics that drive strategic objectives and priorities is required.

Nice To Haves

Chartered Property Casualty Underwriter (CPCU) designation, Insurance industry certifications.

Responsibilities

Define underwriting strategy and execute with precision by establishing effective teams and leading others in analyzing and solving complex problems.
Oversee underwriting operations, ensuring a quality book of business, and optimizing distribution channels to achieve profitable growth goals through effective selection processes.
Manage a team of direct [and indirect] reports, with performance management and development responsibilities.
Reduce enterprise risk by ensuring that operational processes, systems, and controls are compliant with state and federal regulations, and by ensuring sound business continuity plans are in place.
Lead change efforts at the organization and department level.
Connect the department, employees, and strategic partners to corporate vision, mission, and strategic direction, and influence business results through employee engagement.
Manage department budget and resources responsibly.
Stay current and responsive to industry and risk management developments in order to develop and sustain underwriting philosophies, selection criteria, and operational effectiveness.
Build cooperative and supporting relationships and organizational capabilities (talent management, training, process improvement, technology adoption, etc.) to achieve expected business results.
Manage, develop, and coach the Underwriting management team and other staff for continuous improvement.
Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics, and business conduct.
Authentically support the PEMCO Brand and are constantly on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
Other duties as assigned.

Benefits

Regular part-time PEMCO employees working at least 24 hours per week and regular full-time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares.
covered by employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages.
eligible to participate in PEMCO’s 401(k) plan, which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums).
Vacation accrues at a rate of 10 days for new hires, and increases based on a schedule to a maximum annual accrual of 25 days based on tenure.
Granted four (4) personal days immediately upon hire.
Paid holidays for the eight (8) holidays observed by PEMCO throughout the calendar year.
Granted up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status), which is approximately 28 hours more per year than the Washington state-required accrual.
paid time off for bereavement, jury duty, and employee volunteering in the community.
Flexible Spending Accounts
Education Assistance Program after one year of service
Scholarship program for children of PEMCO employees after one year of service
Employee Assistance Program
Well-being program
Discretionary taxable gifts and gift cards
discounts on computer software and hardware, cell phone plans, and rental cars
Discretionary bonuses
Tiered sales commissions and/or incentives (from 5-25% of employees’ monthly sales)
Employee referral bonuses
Shift differential pay