Director, Treasury Systems Support

Pacific Life•Charlotte, NC

4d•$138,150 - $168,850

About The Position

Pacific Life is seeking a Director, Treasury Systems Support to lead the strategy, implementation, and ongoing optimization of treasury technology platforms supporting our global Treasury organization. This role plays a critical part in enabling resilient operations, real‑time cash intelligence, and strong risk and control environments through modern, scalable technology. How you’ll help move us forward As the Director, Treasury Systems Support, you will have end‑to-end ownership of treasury technology platforms, including Treasury Management Systems (TMS), payment hubs, and bank connectivity solutions. You will define the treasury technology roadmap, ensure operational excellence, and partner across Treasury, Finance, IT, Risk, and the broader enterprise to deliver solutions aligned with business objectives and regulatory requirements. You will also lead and develop a high‑performing treasury systems team, strengthening technical capability, governance, and judgment across the function. What you’ll do Treasury Technology Strategy & Ownership Own the full lifecycle of treasury systems, including TMS, payment platforms, and bank connectivity solutions. Define and maintain the treasury technology roadmap aligned with Treasury strategy, enterprise architecture standards, and regulatory requirements. Lead the evaluation, selection, and implementation of new systems, upgrades, enhancements, and integrations with ERP and finance platforms. Systems Operations & Production Support Ensure high availability, performance, and reliability of treasury platforms. Oversee daily production support, including incident management, root‑cause analysis, and vendor coordination. Lead disaster recovery, backup, and business continuity planning for treasury systems. Payments & Bank Connectivity Enable payment processing across ACH, wires, RTGS, checks, and emerging payment rails. Oversee bank connectivity methods such as SWIFT, host‑to-host, APIs, and secure file transfers. Ensure effective fraud prevention controls, sanctions screening, and approval workflows are embedded within systems. Data, Reporting & Analytics Ensure treasury systems deliver accurate, timely, and auditable data to support cash positioning, forecasting, liquidity stress testing, and debt and investment reporting. Partner with Treasury and Finance stakeholders to enhance dashboards, automation, and data quality. Risk, Controls & Compliance Ensure treasury systems meet internal control and regulatory requirements, including SOX, cybersecurity, access controls, and data governance standards. Oversee user access provisioning and segregation of duties. Support internal and external audits and lead remediation of system‑related findings. Vendor & Third‑Party Management Serve as the primary relationship owner for treasury technology vendors and partners (e.g., FIS, Kyriba, SWIFT). Support contract management, SLA monitoring, performance reviews, and roadmap alignment. Coordinate system testing and connectivity changes with banking partners. Cross‑Functional Partnership Act as a bridge between Treasury and IT, translating business needs into scalable technical solutions. Collaborate closely with Accounting, FP&A, Investments, Corporate Finance, Enterprise Architecture, Information Security, and Risk. Support enterprise initiatives impacting Treasury, including ERP transformations and data strategy programs. Leadership & Governance Lead, mentor, and develop treasury systems analysts and support staff. Establish operating models, governance forums, documentation standards, and best practices for change and release management. Promote continuous improvement and operational excellence across the treasury systems function.

Requirements

10+ years of experience in Treasury, Finance, or Technology roles, with at least 5 years in a leadership capacity.
Demonstrated experience implementing and managing Treasury Management Systems (e.g., Kyriba, FIS, SAP Treasury).
Strong understanding of banking connectivity (SWIFT, APIs), payment platforms, ERP integrations, and treasury operations.
Solid knowledge of cash positioning, liquidity management, short‑term borrowing and investing, and counterparty risk.
Bachelor’s degree in Finance, Accounting, Economics, or a related field.

Nice To Haves

Certified Treasury Professional (CTP) designation is preferred.
Strong analytical and problem‑solving skills with the ability to translate complex requirements into practical solutions.
Effective communicator who can engage with senior leaders and external partners.
Proven ability to lead teams, manage change, and operate effectively in a complex, regulated environment.
Operational excellence mindset with strong program and project management capabilities.

Responsibilities

Treasury Technology Strategy & Ownership Own the full lifecycle of treasury systems, including TMS, payment platforms, and bank connectivity solutions.
Define and maintain the treasury technology roadmap aligned with Treasury strategy, enterprise architecture standards, and regulatory requirements.
Lead the evaluation, selection, and implementation of new systems, upgrades, enhancements, and integrations with ERP and finance platforms.
Systems Operations & Production Support Ensure high availability, performance, and reliability of treasury platforms.
Oversee daily production support, including incident management, root‑cause analysis, and vendor coordination.
Lead disaster recovery, backup, and business continuity planning for treasury systems.
Payments & Bank Connectivity Enable payment processing across ACH, wires, RTGS, checks, and emerging payment rails.
Oversee bank connectivity methods such as SWIFT, host‑to-host, APIs, and secure file transfers.
Ensure effective fraud prevention controls, sanctions screening, and approval workflows are embedded within systems.
Data, Reporting & Analytics Ensure treasury systems deliver accurate, timely, and auditable data to support cash positioning, forecasting, liquidity stress testing, and debt and investment reporting.
Partner with Treasury and Finance stakeholders to enhance dashboards, automation, and data quality.
Risk, Controls & Compliance Ensure treasury systems meet internal control and regulatory requirements, including SOX, cybersecurity, access controls, and data governance standards.
Oversee user access provisioning and segregation of duties.
Support internal and external audits and lead remediation of system‑related findings.
Vendor & Third‑Party Management Serve as the primary relationship owner for treasury technology vendors and partners (e.g., FIS, Kyriba, SWIFT).
Support contract management, SLA monitoring, performance reviews, and roadmap alignment.
Coordinate system testing and connectivity changes with banking partners.
Cross‑Functional Partnership Act as a bridge between Treasury and IT, translating business needs into scalable technical solutions.
Collaborate closely with Accounting, FP&A, Investments, Corporate Finance, Enterprise Architecture, Information Security, and Risk.
Support enterprise initiatives impacting Treasury, including ERP transformations and data strategy programs.
Leadership & Governance Lead, mentor, and develop treasury systems analysts and support staff.
Establish operating models, governance forums, documentation standards, and best practices for change and release management.
Promote continuous improvement and operational excellence across the treasury systems function.

Benefits

Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation

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