Director, Treasury Services & Platform Enablement

Valley Bank • Morristown, NJ

6h

About The Position

This role involves owning end-to-end platform operations for treasury and commercial banking products, ensuring stability, performance, data integrity, and strong operational controls. Key responsibilities include leading large-scale client conversions and onboarding, serving as an executive escalation point for major incidents, and partnering with Product and Technology leaders to execute the digital roadmap. The Director will also govern operational readiness for platform enhancements and champion operational excellence through process optimization, automation, and standardization to enhance efficiency and reduce risk. The position requires proven ownership of mission-critical platforms, experience in operational enablement, and a track record of stabilizing and scaling platforms during growth or transformation.

Requirements

• Proven ownership of mission-critical platforms or products, with responsibility for uptime, performance, data quality, and operational controls.
• Experience leading end-to-end operational enablement, including production support, service management, and continuous improvement.
• Track record of stabilizing and scaling platforms during growth, modernization, or transformation phases.
• Hands-on leadership of complex client conversions, migrations, or onboarding initiatives.
• Experience ensuring first-time-right delivery, data integrity, and minimal client disruption during transitions.
• Demonstrated ability to govern execution across multiple teams, vendors, or geographies.
• Experience serving as a senior escalation point for outages, data issues, or high-impact operational incidents.
• Leadership of incident response, root-cause analysis, and remediation, with accountability for preventing recurrence.
• Strong judgment in balancing client impact, regulatory expectations, and business priorities.
• Extensive experience partnering with Product, Technology, Architecture, and Engineering teams in a matrixed environment.
• Active role in executing or influencing a digital roadmap, platform modernization, or automation strategy.
• Ability to translate strategic objectives into operational readiness and scalable delivery.
• Bachelor's degree in Business Administration, Finance, Accounting, Information Systems, Operations Management, or a related field.
• Minimum of 10 years of experience within treasury management, commercial banking, or enterprise financial services platforms.

Nice To Haves

• Master of Business Administration or Master's in Finance, Business, or Technology Management.
• Experience supporting large commercial, corporate, or institutional client segments.

Responsibilities

• Own end to end platform operations across treasury and commercial banking products, ensuring stability, performance, data integrity, and strong operational controls.
• Lead large scale client conversions and onboarding, delivering a first time right experience with minimal disruption and consistent service outcomes.
• Serve as the executive escalation point for major incidents and outages, driving rapid resolution, root cause remediation, and continuous improvement.
• Partner closely with Product and Technology leaders to execute the digital roadmap, aligning operational capabilities with strategic growth priorities.
• Govern operational readiness for platform enhancements, ensuring scalability, resiliency, and client experience considerations are embedded by design.
• Champion operational excellence through process optimization, automation, and standardization to enhance efficiency and reduce risk.

What This Job Offers

• Job Type: Full-time
• Career Level: Director