Director, Travel Technology and Operations

Visa•Austin, CA

2d•Hybrid

About The Position

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world. Progress starts with you. Key Responsibilities: Strategic Leadership and Program Management Lead the global strategy execution and optimization of all travel operations and technology Collaborate with senior leaders across regions and functions to influence policy guide decision making and drive travel program maturity Develop and manage corporate wide travel strategies for Air Hotel Ground and Booking Travel Technology platforms Challenge the status quo by identifying opportunities building business cases and implementing transformative initiatives Operational Excellence Manage day to day travel operations ensuring adherence to policy service delivery standards and duty of care requirements Lead and mentor regional travel leads and internal travel agents to ensure consistent execution worldwide Oversee traveler experience ensuring timely support issue resolution and high quality service Technology Strategy and Innovation Oversee the full travel technology stack including OBTs GDS integrations reporting systems and automation tools Leverage AI driven tools and analytics to enhance traveler support streamline workflows and reduce costs Research evaluate and implement innovative technologies that elevate employee engagement and program efficiency Develop a consistent global data strategy for measurement analytics and performance tracking Vendor and Supplier Management Own relationships with Travel Management Companies TMCs technology vendors GDS partners and payment expense providers Develop and execute supplier category strategies negotiate contracts SLAs and KPIs Monitor vendor performance against benchmarks and drive continuous improvement Cross Functional Collaboration Partner with Finance HR Security Expense Global Mobility and other key groups to support company travel objectives Communicate program updates policy changes and technology enhancements through training newsletters and internal channels Act as a visible champion for change promoting agility collaboration and shared ownership across the organization This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Requirements

10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Nice To Haves

12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
10 years of experience in travel operations or corporate travel management including people leadership
Strong understanding of GDS NDC OBT configuration analytics platforms and travel risk management
Demonstrated experience leading enterprise wide travel programs
Deep understanding of travel math KPIs SLAs and performance metrics
Proven negotiation experience with travel suppliers agencies and technology partners
Strong relationship management skills and ability to influence senior leadership
Ability to interpret data tell compelling stories through insights and drive strategic decisions

Responsibilities

Lead the global strategy execution and optimization of all travel operations and technology
Collaborate with senior leaders across regions and functions to influence policy guide decision making and drive travel program maturity
Develop and manage corporate wide travel strategies for Air Hotel Ground and Booking Travel Technology platforms
Challenge the status quo by identifying opportunities building business cases and implementing transformative initiatives
Manage day to day travel operations ensuring adherence to policy service delivery standards and duty of care requirements
Lead and mentor regional travel leads and internal travel agents to ensure consistent execution worldwide
Oversee traveler experience ensuring timely support issue resolution and high quality service
Oversee the full travel technology stack including OBTs GDS integrations reporting systems and automation tools
Leverage AI driven tools and analytics to enhance traveler support streamline workflows and reduce costs
Research evaluate and implement innovative technologies that elevate employee engagement and program efficiency
Develop a consistent global data strategy for measurement analytics and performance tracking
Own relationships with Travel Management Companies TMCs technology vendors GDS partners and payment expense providers
Develop and execute supplier category strategies negotiate contracts SLAs and KPIs
Monitor vendor performance against benchmarks and drive continuous improvement
Partner with Finance HR Security Expense Global Mobility and other key groups to support company travel objectives
Communicate program updates policy changes and technology enhancements through training newsletters and internal channels
Act as a visible champion for change promoting agility collaboration and shared ownership across the organization