Director, Transportation& Parking Services
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About The Position
Transportation and Parking Services (TPS) administers the University's parking and campus transportation programs and services and plays a chief role in the broader campus planning effort to design and maintain a campus mobility system that reduces dependency on personal vehicles. At times, this requires coordination with local agencies in multijurisdictional areas. TPS programs include transportation demand management and mobility services, including the University's Revise Your Ride commuter incentive programs, rideshare and carshare services, and the TigerTransit campus shuttle system. TPS is responsible for assigning, permitting, and enforcing University parking and providing support for major University events. TPS is currently leading an interdepartmental effort to define a sustainable governance plan for the management of the University's 600-vehicle fleet. Reporting to the Assistant Vice President for Campus Services, the Director for Transportation and Parking Services (TPS) is responsible for the overall strategic planning and the safe and effective delivery of Princeton University's many evolving transportation services and programs. The Director is responsible for setting and executing a vision of transportation and mobility on the Princeton campus that champions efficiency, customer service, sustainability, and special sensitivity to equity. In consultation with University leadership, the Director sets policies and handles decision making on all transportation, parking, and personal mobility issues. In addition to the overall management and administration of the department, this position serves a critical and public leadership role in partnership with a wide range of University stakeholders and public agency partners. The Director oversees the daily TPS operation by managing and developing a team of transportation professionals. The Director is responsible for managing through organization changes as needed, hiring new staff, setting overall expectations for staff performance, administering an annual performance review process, and supporting ongoing professional development and training for the team. This position must drive a culture of data-driven and transparent decision making on all aspects of Princeton's transportation operation with clear goals of improving the user/passenger experience. The Director is charged with captaining a team that produces thoughtful, data-driven operations plans that must be revisited on an annual cycle. This includes a robust parking assignment program for over 4,500 campus commuter spaces and over 1,500 residential spaces, as well as an extensive transit operation that serves between 3,500 and 4,000 passengers daily. Annual planning is supported by the full transportation team, and must include engagement with the community as well as anticipate capital program changes, which may occur off cycle. Launching parking, transit, and other transportation service and program changes requires the Director to lead a thorough communications plan among multiple units, including The Service Point, University Services communications, and leadership from several core constituencies. The Director must also be prepared for sudden or unanticipated changes to parking and transportation needs and prepare and implement appropriate revisions to the system. The Director, with operational support from the TPS staff, is responsible for all communications related to parking and transportation, including the TPS website (https://transportation.princeton.edu). Communications must be clear, timely, and reach a diverse range of the University community who use a wide variety of communications channels and may speak English as a second language. An essential piece of the Director's portfolio is its role in strategic planning for broad commuter and campus mobility programs in support of an historic campus plan. A core measure of success for these ambitious plans to grow both the physical size of the campus as well as its population while limiting additional cars, noise, or congestion. The Director must harness a strong understanding of best practices for transportation demand management and sustainable transportation planning to design and implement a connected transportation network that is easily navigable and usable by the University community and visitors. With Princeton's 2020 Campus Mobility Framework as a methodological and strategic foundation, the Director serves as a subject matter expert, working closely with the Office of the University Architect, Office of Capital Projects, Office of Community and Regional Affairs, Office of Public Affairs, Office of Sustainability, Office of Disability Services, and many other campus partners and consultant teams to advise ongoing campus planning efforts. The Director will partner closely with the Office of the University Architect to leverage and collaborate with the University's transportation consulting teams and multiple project design teams to design circulation plans for pedestrians, bikes, vehicles, parking, traffic, transit, and that meet regulatory requirements. The Director is a key collaborator and partner to ensure that the campus vision is in sync with overall transportation and mobility goals, and that it can be supported effectively by TPS operations. With support from the TPS team, the Director partners with multiple groups in Facilities and Public Safety to maintain transportation and parking assets and facilities in support of a safe and efficient operation. The University operates a 17-vehicle electric transit fleet with two bus charging facilities and an off-campus operation base, with daily operations managed by the contracted transit operator, WeDriveU. The Director will lead the University's broader vehicle electrification program, assessing and managing a fleet of 600 vehicles with a goal of reducing the need for motorized fleet vehicles on campus and replacing existing gas-powered vehicles with low or zero emissions alternatives. The Director also serves on the University Services Emergency Operations group, working closely with the offices of Public Safety and Environment Health and Safety to plan for and respond to emergency situations.
