Director, Transformation & Strategy

Panera Bread-posted 3 months ago

Full-time • Senior

Newton, MA

5,001-10,000 employees

Food Services and Drinking Places

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This position is a key enabler of enterprise-wide strategic initiatives development and execution. At the onset, the priority will be orchestrating the operationalization of Panera Bread's business transformation strategy, while continually evaluating the strategic priorities based on guest feedback, market information and internal capability development. In addition, this role will gather strategic insights and work with internal and external stakeholders to enable and facilitate annual (or more frequent) strategy evaluation and re-fresh sessions.

Drive the design, execution, and governance of an integrated portfolio roadmap and calendar with milestones, interdependencies and clear ownership of workstreams aligned with enterprise priorities.
Work with strategy leaders to develop an integrated transformation scorecard with relevant KPIs (financial, operational, engagement, etc.) and track progress, risks, 'workstream collisions' and dependencies.
Provide executive-level visibility adapted to different audiences (for Steering Committee, Executive Team and other stakeholders) into initiative status, risks, and business impacts through dashboards and reporting cadences.
Lead the build out the program management tool capabilities to track the multiple workflows and ensure that all program participants adopt the program management tool.
Ensure decision-making clarity with clear RACI frameworks and Delegation of Authority matrices to accelerate decision-making velocity.
Lead and facilitate Governance forums in a focused, action-driving manner.
Drive standardization in tools, processes and reporting mechanisms to increase efficiency and transparency; maintain the TMO SharePoint collaboration drive.
Ensure decision-making is consistently guest-centric and informed by the 'voice of the café' and franchise feedback loop.
Develop budgets and tracking mechanisms for sources and used of funds; ensure appropriate visibility for sources and uses of funds.
Create and oversee a centralized list of risks, issues, dependencies & decisions (RIDD log) to mitigate overall program blockers & delays.
Align capacity planning across functions and capture constraints (RSC and field).
Partner with key departments and ensure intentional cross-functional interlocks among Operations, Operations Support, Marketing, Finance, Supply Chain, Culinary, HR, IT, Communications, Field Leadership and Franchise Development.
Build the awareness and framework of using agile business principles in decision-making.
Facilitate alignment across stakeholders to ensure pre-deployment readiness.
Act as a liaison between corporate strategy and field execution, ensuring feedback loops and continuous improvement.
Build strong relationships with Restaurant Support Center and field leadership and franchisees to ensure joint accountability for results.
Develop an integrated change management strategy to support adoption of strategic initiatives.
Ensure we are agile and iterative in making decisions based on outward-in feedback loops.
Coordinate and facilitate the annual strategic planning process (objectives, information, materials, participants).
Input into our long-term Objectives and Key Results development and measurement.
Develop the strategies and execution frameworks to successfully achieve results as the environment and business evolves.

Bachelor's degree in Business, Strategy, or related field (MBA preferred).
10+ years of experience in strategy and broad scale transformation, ideally within the restaurant, retail, or hospitality sectors.
Strong program management skill and proven track record leading large-scale, cross-functional initiatives in a matrixed environment.
Strong understanding of (or willingness/ability to rapidly learn) café operations and franchise system dynamics.
Exceptional communication, influence, and stakeholder management skills.
Boston based, willingness and ability to travel for strategic engagements.
Ideal team-player qualities: humble, hungry, and people-smart.
Familiar and comfortable with agile for business working practices.

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