Director, Training and Development

ASM Global • New York, NY

79d • $130,000 - $140,000

About The Position

Join Our Team at Barclays Center! Congratulations on taking the first step toward embarking on an exciting new adventure at Barclays Center! Our focus is YOU! Why Barclays Center? Because here, the work matters. Our employees don’t just run an arena, they create experiences for millions of guests every year. This role gives you the chance to leave a legacy by shaping how thousands of employees’ work, lead, and connect to purpose. We're dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect.

Requirements

• Minimum of 5 years in organizational development, training, employee engagement, or related fields.
• Proven success driving culture and training at a large scale in fast-paced, guest-facing industries.
• Experience working with unionized workforces is strongly preferred.
• Exceptional communication and influence across all levels.

Nice To Haves

• Firm believer that training doesn’t conclude once the class finishes.
• Embrace difficult discussions and welcome uncomfortable conversations that foster alignment and a better understanding of different perspectives.
• Flourish in dynamic, ever-changing environments, and embrace unpredictability.

Responsibilities

• Deliver Brooklyn Way training at the utmost quality throughout all departments.
• Execute training validation to guarantee that staff can perform, not merely complete a course.
• Create customized learning pathways for each level, ranging from first-shift event personnel to senior executives.
• Develop leadership development pipelines to nurture internal talent.
• Motivate employees to express their authentic selves at work.
• Implement succession planning and strategies for the growth of internal talent.
• Serve as the cultural 'North Star', establishing a standard for accountability and pride.
• Spark enthusiasm in employees, encouraging them to view their positions as more than just a source of income.
• Work together with Human Resources to create and enhance recognition systems that acknowledge contributions based on impact rather than mere presence.
• Promote a sense of belonging and inclusivity at every job level and from diverse backgrounds.
• Create frameworks that honor genuine cultural alignment.
• Partner closely with the Assistant General Manager, Human Resources, and departmental leaders to promote positive organizational growth.
• Work together with leaders from operations, guest services, security, and other areas to integrate culture into everyday tasks.
• Leverage data and feedback to enhance training and monitor cultural advancement.
• Create internal communication plans to keep employees motivated and updated.

Benefits

• Competitive salary range of $130,000 to $140,000.
• Full-time employment with exempt status.

What This Job Offers

• Job Type: Full-time
• Career Level: Director