Director, Technology Product Management

Apex Fintech Solutions•Austin, TX

1d•Hybrid

About The Position

The Director, Technology Product Management leads product strategy, execution, and team development for TechOps' portfolio of internal products and services. This role bridges strategic planning, hands-on project execution, and people leadership to ensure TechOps successfully scales alongside Apex's explosive growth. You'll own the product roadmap for critical areas including End User Device Management, Modern Workplace features, Enterprise Applications (M365, Slack, Jira), Identity Services (SSO, Okta, Active Directory), and Enterprise Business Automation. This is a player-coach role requiring both strategic vision and tactical execution. You'll manage 6-8 product managers and technical project managers while directly overseeing a multitude of concurrent strategic initiatives. Success requires balancing long-term product strategy with quarterly PI Planning cycles, vendor relationship management, and cross-functional stakeholder coordination across Engineering, Security, Compliance, and Business Operations.

Requirements

Bachelor's degree in a technical field (or equivalent work experience) required
10+ years in technical product management, program management, or technical project management roles
5+ years managing and developing teams of product managers or technical program managers
Proven track record managing complex, multi-stakeholder enterprise IT initiatives with budgets >$5M
Direct experience with enterprise IT products: MDM/device management, collaboration platforms (M365, Slack), identity/access management (Okta, Active Directory), ITSM platforms (ServiceNow)
Experience leading organizational scaling efforts (e.g., supporting 2-3x headcount growth or transactional volume increases)
Deep understanding of enterprise IT operations: end-user computing, identity & access management, SaaS application management, IT service management
Strong grasp of Agile/SAFe frameworks including PI Planning, sprint management, and scaled product delivery
Familiarity with cloud platforms (e.g., AWS, Azure, GCP), DevOps practices, and infrastructure-as-code concepts
Knowledge of compliance frameworks relevant to enterprise IT (SOC 2, FedRAMP, G-SIB operational resilience)
Experience with Jira, Confluence, and roadmap/portfolio management tools
Exceptional stakeholder management: ability to influence C-level executives, negotiate with vendors, and align cross-functional teams
Strategic thinking balanced with hands-on execution; comfortable being a "player-coach"
Strong program management discipline: structured governance, risk management, dependency tracking, and executive communication
Excellent written and verbal communication; ability to distill complexity into clear executive summaries and decision frameworks
Proven ability to manage ambiguity, shifting priorities, and high-pressure deadlines in fast-growth environments
Bias for action and results-oriented mindset; ability to navigate organizational complexity and drive decisions

Nice To Haves

Experience supporting FedRAMP certification, SOC 2 audits, or G-SIB regulatory compliance
Demonstrated experience building transformation programs and guiding them through to an optimized and proactive level of maturity
Background in FinTech, financial services, or highly regulated industries
Certifications: PMP, SAFe Program Consultant (SPC), ITIL, or equivalent
Prior experience scaling IT as a Product to support 24x7 global organizations
Track record implementing self-service IT models, AI/automation initiatives, or ServiceNow ITSM transformations

Responsibilities

Own and drive the TechOps product roadmap across End User Device Management, Modern Workplace, Enterprise Applications, Identity Services, and Business Automation
Establish and maintain product prioritization frameworks and change management processes, including decision governance, impact assessment, approval workflows, and comprehensive change tracking
Define product vision, strategy, and KPIs aligned with 2026 enterprise-scale goals (10x transactional volume, 24x7 global operations, FedRAMP compliance)
Lead quarterly PI (Program Increment) Planning for all TechOps initiatives, including facilitation, feature definition, and Jira sprint configuration
Partner with VP TechOps and peer directors to align product priorities with operational needs and business outcomes
Establish and track success metrics for key goals
Make strategic build/buy/partner decisions for enterprise tooling and vendor relationships
Act as an escalation point and decision maker for high-risk, high-visibility initiatives with Q1/Q2 dependencies
Manage complex vendor relationships with Microsoft, AWS, ServiceNow, and other strategic partners; negotiate SLAs, consumption models (e.g., MS MACC hours), and renewal terms
Ensure project delivery through structured governance: weekly status updates, monthly MBR (Monthly Business Review) prep, and quarterly board reporting
Resolve blockers, manage dependencies, and maintain project health across competing priorities and resource constraints
Lead, mentor, and develop direct reports including Senior Product Managers, Program Managers, Technical Project Managers, and contractors
Conduct performance management, career development planning, and succession planning for technical product management function
Foster a culture of accountability, operational excellence, and continuous improvement
Navigate organizational transitions including new team member onboarding, role transitions (e.g., Technical BA → Product Manager), and contractor-to-FTE conversions
Address performance issues proactively and elevate leadership team through coaching and delegation
Own and facilitate critical operational ceremonies: daily DSUs for TPM teams, weekly TPM team meetings and standard preparations forums
Oversee TechOps ticket intake processes and ensure timely resolution of operational requests through structured triage and routing
Establish and maintain operational KPIs: uptime (99.99%), MTTR (<2 hours for P1 incidents), change success rate (>95%), CSAT (>90%)
Drive continuous improvement initiatives to reduce manual toil, improve automation, and increase operational efficiency