Director, Technology (Portfolio Operations)

Capital One • Richmond, VA

83d • $226,000 - $257,900

About The Position

The ideal candidate will work with senior leaders to deliver results across a broad portfolio of initiatives and is comfortable thinking strategically and diving deep. This leader will identify opportunities and leverage the team to translate them into live solutions. In this role you will bring together key stakeholders across product, tech and lines of business together to drive strategy and execute on high priority, strategic initiatives. You will be able to deliver outsized and measurable outcomes by defining and guiding objectives, roadmaps, cross organization collaboration, progress and technical requirements for our Teams. This will require ability to communicate across technical and non-technical stakeholders and manage strategic initiatives with a deep focus on execution and follow-through, accountability and results. The Associate Experience Technology (AXT) division empowers over 50,000 Capital One associates by developing advanced technologies and customer-focused solutions. The newly established Portfolio Operations team, a critical part of this mission, supports roughly 700 product, technology, and design associates. As the Director of this team, you'll serve as a strategic partner to senior leaders, delivering results across a broad portfolio of AXT initiatives. You'll drive strategy and execution on high-priority projects by bringing together key stakeholders from product, tech, and various lines of business. Your ability to think strategically and dive deep will be essential as you guide objectives, define roadmaps, and ensure a deep focus on accountability, follow-through, and measurable outcomes.

Requirements

• Bachelor's Degree
• At least 7 years of process, project or program management experience
• At least 5 years of people management experience

Nice To Haves

• Master's Degree
• 7+ years of people management experience
• 5+ years of product or application development experience in a leadership role
• CSM, PMP, Lean, Agile or Six Sigma certification
• 4+ years of experience configuring and deploying Jira solutions (i.e. project schemes, issue types, workflows, custom fields)
• 4+ years of experience managing and implementing operational effectiveness and portfolio management initiatives.

Responsibilities

• Leads high performing product and business reviews of capacity, prioritization and delivery performance.
• Establishes and maintains the list of strategic initiatives, OKRs, TT and ETBs.
• Leads planning and delivery Operating Model alignment with product partners (as appropriate).
• Partners with tech, product and business leaders to align on capacity, planning to enable prioritization.
• Responsible for quality of agenda, content and organization of Platform Excellence Portfolio routine events and optimization.
• Lead and develop a team of direct reports.
• Excellent problem solving, influencing skills and an organizational change agent.
• A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker.
• Encourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization, and diversity.
• Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.
• Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partners.
• Attract, grow, empower, and inspire top program talent, outcome-focused and well-managed.

Benefits

• Comprehensive health benefits
• Financial benefits
• Inclusive set of benefits supporting total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree