Director, Technology and Strategic Initiatives

U.S. Chamber of Commerce•Washington, DC

1d•$122,250 - $166,400•Hybrid

About The Position

The Director of Technology and Strategic Initiatives lead high-impact programs that span technology, small business, and operational portfolios. This role ensures strategic alignment, disciplined execution, and continuous improvement across cross-functional initiatives that support the Chamber’s enterprise goals. The role also ensures that these portfolios align with the whole U.S. Chamber and support our organization-wide goals. Additionally, the role supports critical operational work, ensuring that existing processes, including security, web, back office, and sales—are efficient and continuously improving. The ideal candidate will be a poly-skilled, proactive project manager who learns quickly. The candidate will be an excellent communicator, comfortable managing work across teams of technologists, sales teams, and policy analysts. The candidate will also have demonstrated success in making positive impacts on teams in multiple disciplines, including project management, marketing and sales, product development, technology, and organizational change management. This position reports to the Chief Technology Officer and supports leaders across the small business membership and technology teams.

Requirements

5+ years of experience leading cross-functional programs in technology, innovation, or product development environments.
Strong understanding of enterprise technology, including AI applications, digital platforms, and data governance; ability to translate technical concepts for nontechnical stakeholders.
Demonstrated success managing complex initiatives across multiple teams, with a focus on execution, communication, and measurable outcomes.
Excellent written and verbal communication skills, including experience preparing executive-level briefings and presentations.
High emotional intelligence, sound judgment, and the ability to influence without authority in a matrixed organization.
Proficiency with project management and collaboration tools.

Responsibilities

Technology, Small Business, and other Strategic Initiatives: Lead, track, and manage priority projects across multiple departments—including Technology and Small Business membership—ensuring that milestones are met and deliverables stay on schedule.
Cross-Functional Coordination and Communication: Serve as a key coordination point across the Technology and Small Business Membership teams, business units (e.g., Small Business, Marketing, Membership), and senior leadership to drive alignment on strategic goals and project plans. Serve as a liaison and trusted partner across the organization to improve processes and programs. Lead employee-focused events and internal education efforts.
Project Management: Establish structured project frameworks, dashboards, and progress reports to maintain transparency, accountability, and clear communication of key metrics for all stakeholders. Anticipate roadblocks and ensure program discipline around scope, prioritization, resource allocation, and handoffs, proactively mitigating issues to keep projects on track and maintain high-quality standards.
Technology Governance and Risk Management: Support cross-organizational technology governance activities, including reducing shadow IT, improving data stewardship, and supporting compliance with internal and external standards.
Strategic Support and Analysis: Act as a strategic partner to the CTO and other senior leaders, providing research, data analysis, and decision support to inform technology and innovative initiatives. Prepare executive-level briefings, presentations, and updates that reflect leadership priorities and drive informed decision-making.
Employee Technology Enablement: Champion the adoption of effective technology tools and practices (including appropriate AI solutions) that enhance employee productivity and satisfaction. Develop user training and communication plans to ensure that staff are fully empowered to leverage new technologies in their work.
Organizational Collaboration: Facilitate collaboration across departments—such as Technology, Operations, Policy, Small Business, and Communications— to integrate technology solutions with broader business initiatives and member services.
Efficiency and Cost Management: Manage technology-related budgets and identify opportunities to streamline processes and optimize resource allocation.
Culture of Innovation: Foster a culture of innovation and data-driven decision-making throughout strategic initiatives. Encourage continuous improvement and collaboration, helping teams embrace new technologies and approaches that advance the Chamber’s mission.