Director, Technical Services
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About The Position
The Director of Technical Services plays a critical role in developing and maintaining a highly skilled technical support team. This position jointly supervises the Client Services Specialists alongside the Director of Media Services, with both directors reporting to the Assistant Vice President of Client Services. Each director serves as a subject matter expert in their respective area and leads the Continuous Training Plan (CTP) within their domain. A major focus of the role is the development and implementation of the Continuous Training Plan, which accounts for at least half of the Director's responsibilities. The Director will establish a formal curriculum to train Client Services Specialists in the fundamentals of Technical Services, ensuring objective evaluation and certification. The ultimate goal is for all Specialists to advance through the levels of Specialist I, II, and III, with the College retaining a fully trained and certified team. Additionally, the Director's responsibilities align directly with the College's Strategic Themes.
