Director, Technical Program Management

Capital One•San Jose, CA

28d

About The Position

Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms? About Capital One - At Capital One, we're changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We're dedicated to helping foster a world where everyone has an equal opportunity to prosper. We're a bank, but we don't think like one. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. About the team - We are seeking an exceptional Technical Program Manager (TPM) to drive programs at the intersection of Generative AI research and production-scale deployment. This role will focus on multi-agent conversational systems, agentic AI architectures, inference optimization, and model pretraining/finetuning workflows. You will collaborate closely with world-class researchers, engineers, and cross-functional stakeholders to take cutting-edge AI models from concept to production, while ensuring alignment with risk, compliance, and business objectives.

Requirements

At least 7 years of experience in technical program management
Bachelor's degree

Nice To Haves

7+ years of experience designing and building data-intensive solutions using distributed computing
3+ years of experience in building distributed systems & highly available services using cloud computing services or architecture - preferably using AWS
3+ years experience building highly scalable mobile products & platforms
3+ years of experience with Agile delivery
3+ years years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables and unblock teams to land business impact
Experience in building systems & solutions within a highly regulated environment
Bachelor's degree in a related technical field (Computer Science, Software Engineering)
MBA or Master's Degree in a related technical field (Computer Science, Software Engineering)

Responsibilities

Program Leadership: Own end-to-end execution of complex AI initiatives, from research collaboration to production launch.
Multi-Agent Conversational Systems: Drive development and orchestration of agentic AI chatbots and intelligent assistants, enabling scalable, context-aware multi-agent interactions.
Model Development & Optimization: Partner with researchers to manage pretraining, finetuning, and inference optimization efforts, ensuring performance and efficiency at scale.
Risk & Compliance: Collaborate with risk, security, and compliance teams to identify and mitigate risks associated with generative AI, including fairness, transparency, and responsible use.
Cross-Functional Alignment: Act as the connective tissue between researchers, engineers, product teams, and executives - ensuring clarity, communication, and measurable outcomes.
Operational Excellence: Establish frameworks for experimentation, evaluation, and deployment of generative AI models. Track milestones, dependencies, and delivery.
Innovation & Research Translation: Translate cutting-edge academic research into practical applications and drive adoption into production environments.

Benefits

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

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