Director, Technical Program Management (Productivity SaaS Delivery)

Axon • Scottsdale, AZ

71d

About The Position

At Axon, we’re redefining how public safety agencies deploy and scale mission-critical software. As Director of Technical Program Management, you will own the delivery of our most impactful SaaS Productivity solutions—including AI-powered applications and Records Management Systems—ensuring that our customers experience faster, smoother, and more scalable deployments. This role is a launchpad to shape how Axon delivers SaaS at scale, giving you the opportunity to lead strategic programs, mentor high-impact teams, and influence cross-functional alignment at the enterprise level. If you thrive at the intersection of technical execution, customer impact, and people leadership, this is where you’ll elevate your career while driving lasting change in public safety.

Requirements

• 10+ years of experience in program or technical program management, with at least 5 years leading cross-functional SaaS delivery teams.
• Proven success delivering complex SaaS deployments (preferably in public safety, govtech, or similarly high-stakes environments).
• Demonstrated ability to scale deployment models across varying customer sizes, driving repeatability, efficiency, and measurable customer outcomes.
• Deep understanding of program management frameworks, performance metrics, and continuous improvement methodologies.
• Experience managing moderate-to-complex programs with full autonomy; demonstrated ability to shape departmental strategy and achieve results.
• Strong people leadership: track record of hiring, mentoring, and scaling program management teams; ability to coach managers and drive succession planning.
• Skilled at influencing cross-functional partners and senior stakeholders; exceptional written and verbal communication.
• Analytical and process-oriented, with demonstrated ability to identify scaling opportunities, improve delivery frameworks, and establish performance KPIs.
• Excellent communication and executive presence, capable of managing escalations and representing Axon with credibility to law enforcement and public sector leaders.
• Bachelor’s degree in business, engineering, or related field, or equivalent relevant experience.
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Nice To Haves

• Experience with public safety or government technology deployments.
• Familiarity with complex enterprise software.
• Certification in Project Management (PMP, Agile, etc.).

Responsibilities

• Lead a department of cross-functional program teams delivering SaaS productivity solutions (AI Era product suite, RMS deployments, large data integrations/migrations, form/dashboard builds).
• Ensure programs are delivered on time, within scope, and aligned to customer outcomes; directly accountable for program KPIs (go-live success, adoption, project budgets, NPS, SLA compliance).
• Manage program complexity with full autonomy: shape the strategic direction of software delivery, while proactively mitigating risks across multiple customer programs.
• Implement standardized methodologies, dashboards, and KPIs to manage delivery performance across all customers. Establish repeatable frameworks that reduce time-to-value and enable predictable, scalable execution.
• Design and pilot new delivery models that adapt to both enterprise-scale agencies and smaller jurisdictions. Evaluate process automation, partner models, and technology enablement opportunities to increase scalability and efficiency.
• Partner with Product, Engineering, and R&D to influence tooling and product roadmap decisions that improve scalability, shorten deployment cycles, and enhance customer satisfaction.
• Build and coach a high-performing management team, mentoring new managers and developing program talent; foster a culture of ownership, accountability, and continuous improvement.
• Establish strong partnerships with Sales, Product, Customer Success, and Finance to plan capacity, forecast revenue, and ensure seamless customer handoffs.
• Serve as the escalation point for high-visibility customer programs; maintain executive-level relationships and ensure cross-functional alignment for successful outcomes.
• Champion Axon’s values—Drive Impact, Own It, Win Right, Expect Candor, Be Obsessed—with your team and across the broader SaaS delivery organization.

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees