Director, Technical Program Management (Productivity SaaS Delivery)

Axon • Scottsdale, AZ

71d • Hybrid

About The Position

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. As Director of Technical Program Management, you will own the delivery of our most impactful SaaS Productivity solutions-including AI-powered applications and Records Management Systems-ensuring that our customers experience faster, smoother, and more scalable deployments. This role is a launchpad to shape how Axon delivers SaaS at scale, giving you the opportunity to lead strategic programs, mentor high-impact teams, and influence cross-functional alignment at the enterprise level.

Requirements

• 10+ years of experience in program or technical program management.
• At least 5 years leading cross-functional SaaS delivery teams.
• Proven success delivering complex SaaS deployments.
• Demonstrated ability to scale deployment models across varying customer sizes.
• Deep understanding of program management frameworks, performance metrics, and continuous improvement methodologies.
• Experience managing moderate-to-complex programs with full autonomy.
• Strong people leadership: track record of hiring, mentoring, and scaling program management teams.
• Skilled at influencing cross-functional partners and senior stakeholders.
• Analytical and process-oriented, with demonstrated ability to identify scaling opportunities.
• Excellent communication and executive presence.
• Bachelor's degree in business, engineering, or related field, or equivalent relevant experience.
• Must pass a Criminal Justice Information Services (CJIS) background check.

Nice To Haves

• Experience with public safety or government technology deployments.
• Familiarity with complex enterprise software.
• Certification in Project Management (PMP, Agile, etc.).

Responsibilities

• Lead a department of cross-functional program teams delivering SaaS productivity solutions.
• Ensure programs are delivered on time, within scope, and aligned to customer outcomes; directly accountable for program KPIs.
• Manage program complexity with full autonomy: shape the strategic direction of software delivery, while proactively mitigating risks across multiple customer programs.
• Implement standardized methodologies, dashboards, and KPIs to manage delivery performance across all customers.
• Design and pilot new delivery models that adapt to both enterprise-scale agencies and smaller jurisdictions.
• Partner with Product, Engineering, and R&D to influence tooling and product roadmap decisions.
• Build and coach a high-performing management team, mentoring new managers and developing program talent.
• Establish strong partnerships with Sales, Product, Customer Success, and Finance.
• Serve as the escalation point for high-visibility customer programs.
• Champion Axon's values with your team and across the broader SaaS delivery organization.

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Snacks in our offices

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Fabricated Metal Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees