Director, Technical Program Management (Marketing Platforms)

MERGE•Boston, MA

10h•$122,000 - $147,000•Hybrid

About The Position

Merge Storytelling and Technology We bring together the minds and passions of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges and rise to the top. MERGE has enduring client partnerships with American Express, T-Mobile, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, and Morgan Stanley. With offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles. MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers. Promote Health, Wellness & Happiness We are committed to promoting health, wellness and happiness in the world by partnering with purpose-driven clients in purpose-driven industries in healthcare, life science, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients. Emerge to the Top of Your Career At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers. As our Director, Technical Program Management, you will… Spearhead the strategic oversight of the digital project management team, ensuring their day-to-day operations align with organizational goals. You will lead recruitment and development initiatives while forecasting essential skills and resources for successful digital projects. By collaborating with cross-functional teams, you will enhance service delivery for clients and maintain project efficiency from planning through execution. Your role also involves regular reporting to senior management on resource utilization and profitability, alongside proactive problem-solving to uphold timelines, budgets, and quality standards.

Requirements

8-10 years of experience working in the development of large-scale websites, micro-sites, landing pages, and platforms with a strong understanding of the development lifecycle
Deep understanding of Adobe MarTech ecosystem, particularly Adobe Workfront and AEM (Adobe Experience Manager), including how tools interconnect to support personalization and measurement
Bachelor’s degree preferred, and/or equivalent work experience
Experience using both Waterfall and Agile methodologies
Strong Project Management skills - the ability to monitor and report on project status, budgets, schedules, and resource management
Understanding of user experience and web design best practices
Excellent communication skills (oral and written) to communicate with all stakeholders across multiple levels and disciplines, including key business partners
Ability to work in an environment where change is constant and adapt accordingly

Nice To Haves

Experience managing multi-tier software development projects is a big plus

Responsibilities

Lead large, growing account with multi-faceted platform projects and complex initiatives
Work with project SMEs, establish and maintain a comprehensive program roadmap that connects marketing objectives with technical enablement milestones.
Drive team to deliver quality work against program roadmap with efficiency
Strategically oversee timelines and deliverables across program workstreams, maintaining focus on both quick wins and long-term goals.
Forecast and identify skills and resources required for digital projects
Supervise Developers' workflow, task management, and project direction
Collaborate with Account Management, Solutions and Technology teams on digital strategy for clients
Work with VP, Program Management on project scopes and initial project plans
Provide weekly, quarterly, and yearly reports on various aspects of digital projects, including profitability and forecasting
Build and sustain relationships across the agency to facilitate adjustments to deliverables as needed
Alert the team if a project deviates from scope or set parameters
Lead contingency planning, problem resolution, and recommend solutions to maintain schedules, budgets, and quality
Manage freelance hours and costs for content development and external production
Develop, manage, and enforce a rigorous approvals process internally through production phases
Oversee testing processes and quality standards on all projects
Keep the Department Director informed of project progress and development
Lead client and internal status meetings
Partner with client service leads on annual brand/tactical planning exercises
Provide insight on process improvements and opportunities for tools/resources
Attend monthly financial revenue/forecasting meetings