Director, Technical Operations

Intuitive • Sunnyvale, CA

292d • $216,000 - $324,000 • Onsite

About The Position

At Intuitive, our product data are the lifeblood of our business. They power the insights we surface to our various customers, our product development process, our service and quality systems, and our internal decision-making. We are seeking an experienced Technical Operations Leader to drive and oversee the end-to-end management of digital product infrastructure and operations. This role focuses on the technical operations that support the stability, scalability, and performance of our digital products and database administration. The ideal candidate will have a strong background in infrastructure operations, data services support, database administration, datacenter management, networking, monitoring, incident response, and support services. This role is pivotal to ensuring operational excellence and providing a seamless digital product experience for users.

Requirements

• Minimum Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred).
• 10+ years of experience in technical operations, infrastructure management, or a similar role, with at least 5 years in a leadership capacity.
• 5 or more years of leading teams of 10 or more within this area of discipline.
• Strong expertise in digital infrastructure, data services, and database administration, service desk, and networking.
• Proven experience in incident response, monitoring, and observability tools (e.g., Datadog, Splunk, New Relic).
• Solid understanding of networking, datacenter management, system backup/recovery, and database technologies (e.g., MySQL, PostgreSQL, SQL Server, or NoSQL solutions).
• Familiarity with ITIL frameworks and operational best practices.
• Strong leadership and communication skills, with the ability to collaborate across cross-functional teams.
• Experience managing budgets, vendors, and contracts.
• Background in digital product environments and customer-facing applications.

Nice To Haves

• Certifications such as AWS Solutions Architect, Azure Administrator, ITIL Practitioner, or technical infrastructure/database-related certifications.
• Experience in DevOps practices, automation, and CI/CD pipelines, and MLOps.

Responsibilities

• Define the vision, strategy, and roadmap for technical operations, networking, and data services support to ensure the reliability, scalability, and performance of digital products.
• Collaborate with business and technology leaders to align infrastructure and operational initiatives with company objectives.
• Foster a culture of operational excellence, proactive problem-solving, and continuous improvement across teams.
• Build, mentor, and lead a high-performing team of infrastructure engineers, database administrators, and technical support professionals.
• Establish best practices in infrastructure management, monitoring, automation, and operational support to enhance system performance and reliability.
• Develop training and career growth opportunities to ensure the team stays ahead of industry trends and technologies.
• Oversee the operations and maintenance of scalable, secure, and highly available infrastructure to support digital products.
• Ensure system uptime, resilience, and disaster recovery readiness, including cloud and on-premises environments.
• Strengthen operational monitoring, observability, and incident response to proactively identify and address system performance issues.
• Manage optimization of networking, backup and recovery, and data center operations for efficiency and reliability.
• Oversee data services technical support and database administration to ensure availability, security, and performance across critical business systems.
• Ensure operations of cloud-based and on-premises infrastructure platforms (e.g., AWS, Azure, GCP, SQL Server, PostgreSQL, NoSQL solutions) meet operational needs.
• Ensure data accessibility, consistency, and integrity, partnering with stakeholders on best practices for data-driven decision-making.
• Implement and enforce infrastructure and data governance policies to ensure security, compliance, and operational resilience.
• Ensure alignment with industry regulations and best practices (e.g., GDPR, HIPAA, ISO 27001, HITRUST).
• Collaborate with security teams to identify and mitigate vulnerabilities in infrastructure and data environments.
• Stay ahead of emerging trends in infrastructure automation, AIOps, and cloud technologies to drive operational efficiency.
• Identify opportunities to enhance performance, reduce costs, and automate processes across infrastructure and operations.
• Drive innovation in observability, AI/ML-driven monitoring, and predictive analytics to improve system reliability.
• Partner with Product, Engineering, Security, Data Analytics, and IT teams to align infrastructure and operational capabilities with business needs.
• Act as a thought leader in technical operations, advocating for best practices and fostering collaboration across teams.
• Communicate key operational metrics, risks, and opportunities to senior leadership, ensuring transparency and alignment.

Benefits

• Market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Miscellaneous Manufacturing
• Education Level: Bachelor's degree