Director, Technical Content Management (Remote)

3DS Dassault Systems•New York, NY

49d•$120,750 - $189,000•Hybrid

About The Position

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at www.medidata.com. Owns the Medidata Technical Content Management functional area. Lead the strategy, scope, fulfillment partnerships, and continuous improvements associated with our technical content development and delivery operation.

Requirements

15 years minimum experience as a global Director, Technical Content Management (or related role) in a clinical trial operations context ï¿½ producing end-user technical documentation and associated learning enablement assets and partnering with Product, Professional Services, Customer Success, and other Medidata stakeholder teams.
15 years minimum experience as a People Manager for a large Technical Content Management team ï¿½ consisting of both remote and onsite talent
15 years minimum experience designing technical content strategy and associated learning solutions in a Life Sciences context. Clinical Trial Operations context preferred.
Master's Degree in Technical Content Management or a related discipline or equivalent years of experience
Proficient in Technical Content design, information mapping, human-centered design, Articulate Storyline, Confluence, Google Workspace (G Suite), PhotoShop, Camtasia, Simplified English, Accessibility, JIRA/Agile practices, and localization readiness best practices
Stewardship for best-in-class, integrated technical content management
Learning-as-a-Service business acumen to position learning solutions as a driver of customer success and business growth
Demonstrated exceptional communication, project management, and partnering competencies
Creative approach to innovation and ideation to differentiate our technical content management from other competitors
Ability to work well, and enable others to work well, within challenging release or project timeframes in a fast-paced, software development environment

Responsibilities

Direct the creation and alignment of technical content development strategy and operations with other Global Education and cross-org operations. Facilitate cross-org synergies that deliver operational efficiencies and a unified, exceptional learning experience for all end users.
Innovate to reflect industry and customer learning enablement best practices and to upgrade/expand the value-add impact to customer and business success.
People Management for a centralized team of 20+ technical writers - 4 to 6 direct reports.
Advocacy for all our global learner personas
Development, enablement and empowerment of our talent

Benefits

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work.
Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses.
Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume