Director, Team Operations, Creators

Wasserman•Dallas, TX

About The Position

Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Wasserman works with iconic sports and media figures across the world in every major sport, utilizing our extensive influence to maximize negotiations and create meaningful opportunities for our clients across teams, leagues, brands, content and live events. Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com. Job Overview The Director, Team Operations will be responsible for supporting the day-to-day employee and overall team operations of the Wasserman Creators group. This role oversees key operational functions related to employee support, hiring coordination, onboarding, internal programs, and team resources, while partnering closely with Corporate People (HR), Recruiting, Finance, and Technology teams. As a primary point of contact for employee-facing operational needs within the Wasserman platform, this role facilitates coordination across internal teams to ensure employees are supported, processes run efficiently, and operational standards are maintained as the Creators group continues to grow.

Requirements

5+ years of experience across operations, team operations, or process management in a fast-paced organization, preferably with extensive experience working closely with HR and other corporate departments.
Strong organizational, project management, and follow-through skills
High emotional intelligence with the ability to handle sensitive employee matters professionally
Well-developed communication skills, including written, verbal, and live presentations
Ability to anticipate problems, manage expectations, and operate with discretion
Comfortable working cross-functionally with a large organization
Ability to maintain confidentiality and professionalism in all situations while exercising sound judgment and initiative
Position requires considerable flexibility in scheduling and the willingness to travel, work nights, weekends and holidays.

Nice To Haves

Experience in an agency, media, entertainment, or professional services environment is preferred

Responsibilities

Act as the group’s primary point of contact to the Wasserman operations platform for employee-facing needs, including People, Recruiting, internal tools, and systems
Serve as a first-line resource for day-to-day employee questions, exercising sound judgment and escalating to the People Partner when appropriate
Work with leadership, the broader operations team and HR on implementing and maintaining company-specific employee processes within the group, including employee reviews, mentorship, and training initiatives
Support leadership in the execution of career pathing and employee review processes for non-agent employees and consultants, including conducting reviews and providing mentoring as requested
Own the operational execution of hiring across the group, including job description development, application vetting support, interview coordination, and process tracking
Work alongside Corporate Recruiting and hiring managers to ensure the Creators group has the proper resources, pipelines, and coordination in place for successful hiring
Manage college recruiting and internship pipelines, including coordination and candidate tracking
Partner with the Sr. Director of Strategic Operations and Finance to track headcount, open roles, and hiring pipelines (excluding budgeting or forecasting responsibilities)
Lead employee onboarding logistics and maintain onboarding and training materials to ensure a consistent experience
Coordinate structured 30/60/90-day employee touchpoints and surface insights to leadership as appropriate
Maintain department databases, internal documentation, and team resources; generate reports and trackers as required
Manage intake and coordination of technology and system requests in partnership with IT and Operations
Plan and support internal team meetings, events, and engagement initiatives
Identify operational challenges and proactively implement solutions to improve efficiency and clarity
Operate initially as an individual contributor with the opportunity to build additional operational support as the organization grows