Director, Supply Chain and Third-Party Logistics Operations

Ipsen•Berkeley Heights, NJ

About The Position

The Director, Supply Chain and Third-Party Logistics (3PL) Operations will be responsible for supporting the development of the North America market supply chain solution to ensure adequate inventory is available and supplied for patient use, using data to synthesize information in support of Trade partner activity. The Director will also be primarily responsible for heading up the daily relationship between Ipsen and its 3PL provider in all functions related to Trade customer needs, as well as any health care and patient needs that fall under the influence control of the 3PL. Critical to the successful execution of this role and the business relationship management is the ongoing collaboration and involvement of key stakeholders in understanding the validity and confidence of monthly forecasting, sales trends, and marketing initiatives to support the coordination of Supply Chain activities and to validate assumptions about demand forecasts. Furthermore, the incumbent must be comfortable guiding and leading without authority, in particular in working with the 3PL to maintain compliance against expectations and requirements.

Requirements

BA/BS is required; advanced degree is preferred
At least 10 years pharmaceutical experience, which includes at least 3 years of trade and/or channel / supply chain operations experience
3PL management experience
Production management, sales and operations planning
Strong knowledge of pharmaceutical distribution channel operations, which includes understanding the role and services in the entire channel
Understanding the regulatory requirements across the distribution channel
Ability to manage large data sets, work with advanced spreadsheet function and work with analytics vendors to deliver actionable and insightful information

Responsibilities

To be the primary liaison with Global Supply Chain and have functional responsibility for management of the company’s domestic and global commercial and clinical inventory management, clinical trial materials, and commercial supply production planning for manufacturing at the affiliate sites in the United States.
Responsible for developing a comprehensive understanding of and managing day to day operations at Ipsen’s Third-Party Logistics (3PL) provider, ensuring appropriate inventories are viable, managing the daily interaction between 3PL Customer Service and Ipsen, coordinating special needs and special requests to meet patient and customer needs; review and management of daily activities, financial, product, and logistical flows with the primary goal of connecting patients with the product and the secondary goal of supporting Ipsen’s needs.
Analyze and understand product demand, flow, inventory, replenishment process, lead times.
Interfaces with appropriate Trade personnel, and where appropriate Medical personnel to manage through complex issues and to coordinate special deliverables as needed.
Proficient at SAP and other systems to ensure appropriate systems updates and data flows to maintain process current.
Responsible for working with Data Aggregator and Data Interpreter companies to manage Trade-specific data deliverables that are derived from the 3PL
Builds and presents 3PL scorecards measuring performance against contract.
Supports Trade Account Directors through business analysis in ensuring product distribution and contractual performance of the 3PL are optimal.
Understands and with the support of Account Directors, integrates Trade customer inventory levels of Ipsen products in customer warehouses with the goal of understanding the impact to 3PL inventory, and to Supply Chain orders
Supports Sr. Director, Trade in managing requests from Finance relative to product purchasing trends
Examines field intelligence data and internally discusses appropriate inventory changes and adjustments at 3PL with Sr. Director, Trade, implementing as needed to meet field activities.
Analyze and recommend process enhancements to shipping and/or packaging needs
Responsible for reviewing, approving or denying initial customer returns
Responsible for approving Disposition Requests for product destruction.
Understands the sample fulfillment process and ensures valid sample requests are fulfilled per Ipsen shipping requirements.
Provides go/no go shipping directions on all in climate weather impacting Ipsen product and works with Trade and 3PL on contingency plans.