Director Strategic Programs

Fiserv, Inc.•Berkeley Heights, NJ

44d•Onsite

About The Position

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. As a Director Strategic Programs, you will oversee and manage initiatives within the Core Authorization team and ensure they align with goals and objectives. You will manage the day-to-day operations of the organization and manage the SVP priorities to ensure that key deadlines are met. This position will sit in our Core Acquiring engineering group within the Fiserv Merchant Solutions (Payment Acceptance) business acting as a Chief of Staff. We process over 400 million payment transactions per day with a peak throughput of over 10,000 transactions per second while maintaining millisecond-fast response time; all of this is done for some of the largest merchants in the U.S.

Requirements

10+ years of experience working in a large, complex technology organization.
10+ years of experience in project management, specifically strategy and execution.
8+ years of experience in managing day-to-day operations.
8+ years of experience in business functions such as HR, Finance and Vendor Management.
6+ years of experience in financial services domain.
Bachelor's degree in computer science, Information Technology, Information Systems, or a related field (or foreign equivalent degree) or equivalent work experience.

Responsibilities

Ensure compliance and best practices process are met. (i.e., Compliance Training, RTO, Timesheets).
Identifying areas of improvement across the organization and making actionable recommendations.
Lead meetings and workshops with meticulous planning and coordination.
Plan and lead strategic initiatives to drive performance across the team as required.
Assist in the preparation of budget and financial reporting.
Resource planning, utilization, and execution.
Facilitate effective and efficient communication between SVP, Leaders, Managers, staff, and Business Partners.
Provide guidance and mentorship to team leaders and staff.
Determine performance indicators for the team and delivering to SVP.
Provide data analysis and metrics on the team organization health and performance and suggest strategic initiatives to improve workflow, teamwork, and budget management.
Identify issues and provide workable solutions, then communicate to the team, and track to resolution.
Assist in decision making processes and function as an advisor to SVP.
Interpersonal skills are paramount for the role and require strong relationships with team members across different departments and key stakeholders.
Partner with HR, Finance and Vendor Management.