Director, Strategic Program Executive

Insurity • Chicago, IL

85d • $120,000 - $215,000

About The Position

Insurity is seeking a Director, Strategic Program Executive as a central role supporting and expanding our relationship with one of Insurity’s major and valued clients. This is a high-visibility, client-facing, leadership role that blends strategic account management, program oversight, and consultative advisory. As the primary executive partner for this client, you will be responsible for ensuring client success, driving retention and growth, and aligning Insurity’s solutions with the client’s business objectives. You will act as a trusted advisor, navigating complex stakeholder landscapes and ensuring that Insurity consistently delivers value.

Requirements

• Deep knowledge of the P&C insurance market, ideally with exposure to Intermediary and/or Excess & Surplus (E&S) segments.
• 7–10 years in strategic account management, client partner, or business development roles, preferably within insurance technology or enterprise software.
• Proven ability to manage and grow complex, high-value accounts with measurable results.
• Exceptional communication, negotiation, and presentation skills; strong executive presence.
• Ability to align client needs with organizational solutions, identify growth opportunities, and think consultatively.
• Comfortable working cross-functionally across sales, product, services, and leadership teams.
• Skilled at managing multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact and executive liaison.
• Build and maintain strong, trust-based relationships with client and internal stakeholders at all levels, including executives.
• Proactively manage client needs, expectations, and escalations to ensure long-term satisfaction and success.
• Act as a consultant to the client, providing guidance on best practices for leveraging Insurity’s software and services.
• Stay informed of key initiatives, ensuring milestones, KPIs, and SLAs are consistently communicated.
• Provide insight and leadership to resolve challenges, ensuring a seamless client experience.
• Track and report on account health, revenue growth, client satisfaction, and other key metrics.
• Deliver regular business reviews to Insurity leadership and client stakeholders.
• Use data and client feedback to drive continuous improvement.
• Stay current with industry trends, competitor strategies, and evolving needs in the P&C Intermediary and Excess & Surplus (E&S) market.
• Share actionable insights with both Insurity and the client to inform strategy and innovation.
• Develop and execute a strategic account plan that aligns with customer’s business goals and objectives.
• Identify new opportunities for collaboration, expansion, and innovation within the account.
• Partner cross-functionally with Sales, Product, Professional Services, Customer Success and Product Support to deliver maximum client impact.

Benefits

• Flex First Workforce approach offering remote, hybrid, or in-office opportunities.
• Open PTO Policy empowering you to recharge when it matters most.
• Comprehensive health coverage and employer-matched retirement savings starting on day one.
• Award-winning onboarding program designed to set you up for success.
• Opportunities for internal promotions, with over 20% of roles filled by internal candidates.
• Mentorship program connecting you with experienced leaders.
• Access to LinkedIn Learning and Kaplan for continuous development.
• Discounted tuition through partnership with the University of Arizona Global Campus.
• Employee Referral Bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees