Director, Strategic Planning and Quality Assurance

The Salvation Army USA Central Territory-posted 3 months ago
$84,898 - $104,000/Yr
Full-time • Mid Level
Chicago, IL
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This position serves to support the Program Directors, Corps Officers and Divisional Social Service Department by ensuring that all programs within the division operate effectively, are aligned with the mission of The Salvation Army, adhere to the best practices in service delivery, and in compliance with government contracting agencies and private funding sources. The Director, Strategic Planning and Quality Assurance assists with coordination and development of internal program policies and quality improvement programs to assure excellence in the provision of services including compliance with certification and accreditation standards. This position provides oversight and guidance in assessing field operations, improving internal monitoring systems, and supporting divisional programs to maximize their impact on communities served. The role integrates programmatic compliance with strategic development, fostering healthy teams, systems, and partnerships.

  • Assess and enhance the effectiveness of divisional social service programs and contracts.
  • Establish, manage, and improve internal systems for monitoring and supporting programs.
  • Support program compliance and capacity-building for grant-funded programs and personnel.
  • Facilitate strategic coordination through the Divisional Mission and Program Council (DMPC).
  • Develop and implement best-practice processes for program assessments and audits.
  • Review current program policies and procedures to ensure that programs are meeting the quality assurance standards of The Salvation Army, accrediting agency and the compliance requirements outlined in government agency, foundation grant and independent contracts.
  • Manage the integration of government contract related responsibilities with all applicable program and DHQ staff.
  • Assist program staff as requested in cultivating or developing relationships with funding agencies key staff and the identification of new grant opportunities.
  • Facilitate programmatic reviews and audits, including Territorial, Divisional & POH SS Reviews, POH Reviews, State Audits (financial and programmatic), CARF Accreditation, DCFS Accreditation, and other Accrediting Bodies.
  • Develop a network of peer reviewers for program evaluations.
  • Utilize findings from audits and reviews to drive improvements through internal systems.
  • Provide ongoing consultation and training to corps and program directors in program quality assurance.
  • Implement action steps based on review findings to improve program effectiveness.
  • Maintain divisional systems for reviewing programmatic and financial effectiveness of grant-funded programs.
  • Develop structured training and support systems for grant-funded program directors and staff.
  • Ensure program leaders have the necessary tools and knowledge to manage compliance, operations, finances, personnel, and strategic planning.
  • Work in collaboration with finance and advancement teams to ensure long-term sustainability of programs.
  • Establish minimum competency standards for program operations at all levels.
  • Develop and maintain a structured approach to onboarding, training, and tracking personnel progress.
  • Facilitate capacity development programs for various roles.
  • Lead curriculum development efforts for training and professional development initiatives.
  • Develop and implement a structured Divisional Internship Program.
  • Establish and maintain strong partnerships with higher education institutions.
  • Develop training curricula for interns in key areas.
  • Build and support a network of qualified supervisors throughout the division.
  • Implement tracking systems for intern progress and establish clear field-readiness guidelines.
  • Conduct post-internship exit surveys and assess program effectiveness.
  • Automate internship processes to the greatest extent possible.
  • Demonstrates problem solving, leadership, conflict management, and team building skills.
  • Master’s degree in behavioral science, public administration, social work or related field, from an accredited institution.
  • Minimum of 5 years’ experience in program compliance, accreditation and quality assurance planning.
  • Demonstrated ability to develop and manage systems for monitoring program effectiveness.
  • Strong experience in training and professional development.
  • Proven ability to manage multiple projects and deadlines.
  • Compliance with The Salvation Army Social Services Code of Ethics.
  • Valid Driver’s license/MVR.
  • Commitment to the mission of The Salvation Army.
  • Excellent communication (both verbal and written) and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Strong leadership, team building, and conflict management skills.
  • Ability to assess and improve existing processes and systems.
  • Proficiency in data management and process automation.
  • Ability to work with confidential information and exercise sound judgment.
  • Uses diplomacy and good judgment.
  • Demonstrated ability to use initiative and be a self-starter.
  • A high degree of attention to detail, procedures, processes and systems.
  • An ability to manage projects, priorities, and programs in a constantly changing environment.
  • A positive attitude and the ability to be flexible in light of changing job situations/priorities.
  • Medical, dental, vision, hearing, disability and life insurance.
  • Flexible spending accounts.
  • 403(b) retirement accounts.
  • Company-funded defined contribution (pension) plan.
  • Generous time off policies.
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