Director Strategic Partnerships Operations

Reliance Matrix•Philadelphia, PA

53d•$110,000 - $146,850•Hybrid

About The Position

The Director, Strategic Alliances will be responsible to work with the AVP, Strategic Alliances to develop, build and grow specialty distribution opportunities at Reliance Standard. This person will also assist in the identification and development of our existing General Agent (GA) block of business and continue to grow this channel. In addition, this person will own several national broker relationships responsible for managing the overall partnership, connecting distribution teams and driving profitable revenue growth through these partnerships. Overall, the key focus is developing, managing and operationalizing partnerships to significantly increase Reliance Standard’s group employee benefits marketplace visibility and profitable premium generation opportunities. Primary Focus: Internal-facing support, process optimization, partner service, and communications. I see this as different. Process & Workflow Ownership: Maintain SOPs for agreements, agent codes, GA onboarding, block takeovers. Serve as due diligence expert for COEs, GAs, and national brokers. Partner Service & Escalations: Support on GA service issues and block takeover execution. Manage RFI process for national brokers in partnership with Marketing. Internal Communications & Enablement: Liaison to Marketing, Underwriting, and Service teams. Own SP content and roadmap. Train internal teams on Strategic Partnerships function. Strategic Support: Assist with bonus program modeling and interpretation ( Support PCS expansion and SBS alignment as needed. General Agent Distribution & Strategy Work with a group of preferred GA’s to build strong partnerships that enable significant premium growth Manage the GA strategy to include which GA’s we engage and prioritize including commissions, overrides, production requirements, technology integrations and administration models. Assess and work with internal partners to build technology connections with GA’s and the optimal internal infrastructure that empowers our partners with data and tools to reduce the admin burden on the carrier. In partnership with Sales Reporting, establish a reporting package to actively monitor and manage the GA’s including items like quotes, case count, new business premium and persistency. Identify, prospect and engage new GA partnerships through the existing formal GA approval process and be the lead for owning the approval process. Working with the commissions team and other stakeholders, lead the GA bonus process and administration. Facilitate and coordinate quarterly stewardship meetings with key GA partners. National Brokers Own the executive relationship with several National Brokers consistently working to align distribution teams to drive profitable revenue growth. Facilitate monthly meetings with key partners and review key sales and performance metrics Serve as a single point of contact for key partners for escalated issues. Represent Reliance Matrix at various national broker events through out the year Distribution Channels Assist in identifying New Alternative Distribution channels (InsurTech, Quoting Platforms, etc) Create and present CBA’s to evaluate and operationalize potential partnerships with internal constituents including the service organization, underwriting, actuary, marketing and sales Provide leadership and support to new partnerships while holding them accountable to achieve new business production targets Understand RSL’s Platform Connectivity Strategy (PCS) to become a SME to facilitate and navigate discussions with new partnerships shaping and leading the conversations to highlight RSL’s best practices regarding items like: API, LDex standards and EDI Enrollment Firms Partners with Voluntary Benefits team to develop enrollment firm strategies including production requirements, bonus qualification and tracking for new enrollment firms Lead the VB team in developing and successfully executing strategies to significantly increase sales premiums, retention and profitability working with both internal sales leadership and broker community. Leverage internal/external marketing resources to develop and communicate the RSL “value proposition” to increase proposal activity, close ratios, annual sales premiums. Training & Communication Ensure presentations, literature and other collateral meet national/local/regional marketplace requirements. Stay abreast of current and future corporate initiatives and provide continuous input based on national/regional/local marketplace needs. Sales Training Support – provide assistance in developing and delivering sales training as needed to both internal partners (sales reps and management) and external partners (brokers/GA’s) Work on and assist ad hoc projects as needed Professional Requirements: Is recognized as an expert within the organization, both within and beyond own function Anticipates internal and/or external business challenges and/or regulatory issues; recommends process, product or service improvements Solves unique and complex problems that have broad impact on the business Contributes to the development of functional strategy Leads projects or programs with significant risk and complexity to achieve milestones and objectives; develops the strategy for project execution, manages resource requirements Operates with no supervision in a complex environment Progression to this level is typically restricted on the basis of business requirements

Requirements

Bachelors degree required
Minimum of ten (10) years of relevant progressive sales experience in the group employee benefits industr with ideal candidate having a mix of experience at a GA, national broker and/or carrier.
Life/health license required
Ability to develop business relationships with customers at all levels of their organization; communicate effectively with diverse audiences in written and verbal form; promote, sell and manage complex issues details, and concepts; negotiate pricing and services on high exposure risks internally and externally and manage multiple, highly complex tasks.
Ability to solve policy owner and broker problems; speak effectively in public to groups and develop appropriate presentations for the audience; make independent decisions consistent with Company and departmental objectives; influence decision makers and travel nationally on a moderate to frequent basis, sometimes with little advance notice.
Dedication to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Negotiate skillfully in difficult business situations with both internal and external groups; settles professional differences appropriately and respectfully; wins concessions without damaging relationships; is both direct/ forceful as well as diplomatic depending upon the situation and audience; gains trust quickly of other parties to the negotiations; has a good sense of timing.
Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key polices, practice, and procedures; understands the cultures of organizations.
Advanced knowledge of: group products, claim practices/process, administrative procedures, services, contract language and provisions, project and vendor management.
Ability to Travel: Up to 25%

Responsibilities

Work with the AVP, Strategic Alliances to develop, build and grow specialty distribution opportunities at Reliance Standard.
Assist in the identification and development of our existing General Agent (GA) block of business and continue to grow this channel.
Own several national broker relationships responsible for managing the overall partnership, connecting distribution teams and driving profitable revenue growth through these partnerships.
Maintain SOPs for agreements, agent codes, GA onboarding, block takeovers.
Serve as due diligence expert for COEs, GAs, and national brokers.
Support on GA service issues and block takeover execution.
Manage RFI process for national brokers in partnership with Marketing.
Liaison to Marketing, Underwriting, and Service teams.
Own SP content and roadmap.
Train internal teams on Strategic Partnerships function.
Assist with bonus program modeling and interpretation
Support PCS expansion and SBS alignment as needed.
Work with a group of preferred GA’s to build strong partnerships that enable significant premium growth
Manage the GA strategy to include which GA’s we engage and prioritize including commissions, overrides, production requirements, technology integrations and administration models.
Assess and work with internal partners to build technology connections with GA’s and the optimal internal infrastructure that empowers our partners with data and tools to reduce the admin burden on the carrier.
Establish a reporting package to actively monitor and manage the GA’s including items like quotes, case count, new business premium and persistency.
Identify, prospect and engage new GA partnerships through the existing formal GA approval process and be the lead for owning the approval process.
Lead the GA bonus process and administration.
Facilitate and coordinate quarterly stewardship meetings with key GA partners.
Own the executive relationship with several National Brokers consistently working to align distribution teams to drive profitable revenue growth.
Facilitate monthly meetings with key partners and review key sales and performance metrics
Serve as a single point of contact for key partners for escalated issues.
Represent Reliance Matrix at various national broker events through out the year
Assist in identifying New Alternative Distribution channels (InsurTech, Quoting Platforms, etc)
Create and present CBA’s to evaluate and operationalize potential partnerships with internal constituents including the service organization, underwriting, actuary, marketing and sales
Provide leadership and support to new partnerships while holding them accountable to achieve new business production targets
Understand RSL’s Platform Connectivity Strategy (PCS) to become a SME to facilitate and navigate discussions with new partnerships shaping and leading the conversations to highlight RSL’s best practices regarding items like: API, LDex standards and EDI
Partners with Voluntary Benefits team to develop enrollment firm strategies including production requirements, bonus qualification and tracking for new enrollment firms
Lead the VB team in developing and successfully executing strategies to significantly increase sales premiums, retention and profitability working with both internal sales leadership and broker community.
Leverage internal/external marketing resources to develop and communicate the RSL “value proposition” to increase proposal activity, close ratios, annual sales premiums.
Ensure presentations, literature and other collateral meet national/local/regional marketplace requirements.
Stay abreast of current and future corporate initiatives and provide continuous input based on national/regional/local marketplace needs.
Provide assistance in developing and delivering sales training as needed to both internal partners (sales reps and management) and external partners (brokers/GA’s)
Work on and assist ad hoc projects as needed

Benefits

An annual performance bonus for all team members
Generous 401(k) company match that is immediately vested
A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.
For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
Multiple options for dental and vision coverage
Company provided Life & Disability Insurance to ensure financial protection when you need it most
Family friendly benefits including Paid Parental Leave & Adoption Assistance
Hybrid work arrangements for eligible roles
Tuition Reimbursement and Continuing Professional Education
Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
Volunteer days, community partnerships, and Employee Assistance Program
Ability to connect with colleagues around the country through our Employee Resource Group program