Director Strategic Client Management

Discover Financial Services • Riverwoods, IL

124d • $177,500 - $270,300 • Hybrid

About The Position

Discover is seeking a Director of Strategic Client Management to lead a dynamic team dedicated to providing superior client engagement and relationship management support to Discover's most Strategic Retailers and Tech Partnerships in the US, with a global presence. This leader will be responsible for setting a strategic direction for the team, ensuring alignment with the company's overall goals and objectives. This includes developing long-term plans and strategies to enhance participant engagement and drive growth. The role also involves creating a culture of effective risk management, accountability, and demonstration of risk awareness across the organization.

Requirements

• Bachelor's degree in Business Administration and Management.
• 10+ years of experience in Payment, account management, strategic client management or related fields.
• In lieu of education, 12+ years of experience in Payment, account management, strategic client management or related fields.

Nice To Haves

• Master's degree in Business Administration and Management.
• 12+ years of experience in Payment, account management, strategic client management or related fields.

Responsibilities

• Lead a team of Relationship Management subject matter experts, leveraging knowledge of partners, industry trends, and competitive environment.
• Set a strategic direction for the team, ensuring alignment with the company's overall goals and objectives.
• Develop long-term plans and strategies to enhance participant engagement and drive growth.
• Develop and execute a comprehensive business development strategy, focusing on managing Strategic Retailers and Tech Partnerships on Discover Network.
• Identify new opportunities, negotiate partnerships, and ensure successful implementation of key initiatives while maintaining acceptance across our three network brands (DCI/PULSE and Discover Network).
• Act as a senior-level ambassador and point of escalation, driving goals that support company initiatives mutually beneficial to Discover and the merchants.
• Stay informed and share market trends, competitive landscapes, and regulatory changes in the US payments industry that affect our most strategic partners.
• Develop innovative products, create effective marketing strategies, and improve operational efficiencies.
• Work closely with various departments, including marketing, IT, and customer service, to ensure seamless execution of initiatives and alignment with overall business objectives.
• Monitor and analyze key performance indicators (KPIs) to ensure the business is achieving its financial targets.
• Influence and interface with Senior Payments leadership, presenting strategic initiatives, gaining buy-in, and driving execution across the organization.

Benefits

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree