Director Specialty Care Operations-Women%27s Health

#REF!•Dallas, TX

19h

About The Position

Director Specialty Care Operations-Women's Health Are you looking for a rewarding career with family-friendly hours and top-notch benefits? We are looking for a qualified candidate like you to join our Texas Health family. At Texas Health Physicians Group we take seriously our mission to improve the health of those in our community. THPG includes more than 1,000 physicians, nurse practitioners and physician assistants dedicated to providing quality, patient-safe care at more than 240 offices located throughout the DFW Metroplex. THPG members are active in group governance and serve on multiple committees and councils. Ongoing Texas Health initiatives, like the Diversity Action Council and Living the Promise, have helped to create an inclusive, supportive, people-first, excellence-driven culture and workplace, making THPG a great place to work. As part of the Texas Health family and its 28,000+ employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here Position Highlights : The Director of Specialty Care Operations is responsible for operational management and oversight of all assigned specialty care clinics, including the pilot, implementation, and monitoring of strategic initiatives, physician relationships, and staff development. This position reports directly to the Vice President of Specialty Care Operations and is based in the Dallas–Fort Worth area. Work hours\: Full Time (40 Hours); Day Shift; Monday – Friday, 08\:00 AM – 5\:00 PM

Requirements

H.S. Diploma or equivalent and 4 years additional experience in lieu of Bachelor's Degree is required. Or, Bachelor's Degree Business or healthcare related field required
5 years previous physician practice management to include prior supervisor experience and experience in specialty care (with Bachelor's Degree) required. Or, 9 years previous physician practice management to include prior supervisor experience and experience in specialty care (without Bachelor's Degree) required
Leadership and relationships
Outstanding interpersonal and communications skills
Skill in establishing and maintaining effective working relationships with staff and providers, promoting achievement of team goals, motivating and supporting team members
Ability to coordinate with cross-functional stakeholders
Ability to handle sensitive and confidential employee information in a professional manner
Ability to champion a consumer-centric environment
Business capabilities
Ability to plan and coordinate multiple strategic and administrative projects
Ability to make wise decisions that balance relevant issues and/or conflicts
Takes initiative and is self-motivated to succeed
Takes responsibility for actions; delivers high quality work in a timely manner
Excellent organizational skills
Technical capabilities
Demonstrated knowledge of clinic day-to-day operations; expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology
Ability to analyze problems in a logical manner and recommend solutions, considering both the long- and short-term impact of the proposed solutions
Proficient in Microsoft tool kit (Excel, PowerPoint, Word, etc.) and project management (scheduling, scope, issue and risk management, etc.)
Local 50% Travel to assigned clinics within the Dallas-Fort Worth area

Responsibilities

Growth and development: Develop implementation plans against strategic priorities and goals. Drive day-to-day pilot implementation, and monitoring of strategic initiatives. Coordinate with Integration and Deployment directors and Patient Experience for implementation.
Financial metric and budget tracking and management-Review and develop action plans to manage financial metric performance, including coordinating with Finance as needed. Includes: Financial performance management\: Monitor OT & Contract Labor, ACO performance, clinic cash mgmt., expense validation Compensation review\: Review compensation statements with providers on a monthly basis Financial performance review\: Review and validate financial statements monthly and quarterly, and develop provider presentation. Review and validate KPI reports and determine ops implications/actions to resolve outliers Budget creation and management\: Develop and monitor capital and operating budgets for assigned clinics, including coordinating with the Vice President of Specialty Care Operations on budget needs
Workforce-provider/staff relationship and development-Own physician and Advanced Practice Practitioner relationship (e.g. engage during recruitment, onboarding, offboarding, adjust compensation as needed). Manage and develop Practice Managers, develop and support clinic culture. Includes: Provider recruiting\: Liaise with the physician development department on provider recruiting. For physician recruiting, review resumes for appropriateness, discuss/present to other providers in office, and manage onsite clinic interviews. For Advanced Practice Practitioner recruiting, work with providers to review resumes, interview, and hire candidates. Workforce planning\: Strategize staffing, including staff calculator/TA Offers/Requisitions Onboarding\: Follow-up post 90 days for physicians or Advanced Practice Practitioners, resolve any issues with completion of 90 day orientation checklist Employee relations\: Oversee Practice Manager employee relations; conduct performance management check ins/corrective action for Practice Managers, physicians and Advanced Practice Practitioners; assign engagement with providers to HR when issues arise; provide EANs (forms to hire/term/change salary) to HR; conduct behavioral interviewing training
Contract management and compliance\: Manage annual reviews, renewals, and amendments, communication of terminations, coordination with legal. Manage employment contract adherence related issues and PCA discussions for Open Encounters/MWS violations with providers; manage PEC Checklists & Process Management
Clinic operations management\: Provide leadership presence, support, and oversight for assigned clinics, including management of key operational initiatives (e.g., process or workflow improvements, staffing oversight)
Organizational coordination\: Partner and collaborate with Management Service Organizations/shared services, work with hospital presidents and CMO as needed. Selected examples include: Coordinate with relevant departments to resolve escalated issues with IT tickets, compliance, risk management, credentialing, vendor/supply purchases, equipment, office supply, training, etc.; ensure Practice Manager is complying with all compliance and privacy policies.
Revenue cycle\: Implement and validate revenue cycle policies. Provide oversight on revenue cycle ops and COPI; use analytics and dashboards to identify opportunities for improvement. Work with Optum team to resolve escalated issues and implement policies
Training and Comms\: Review HRO leader training with Practice Manager and set accountability with Practice Manager regarding RL event reporting; set up answering service; identify OON coverages and create plan for managing; identify and enter request for new corporate/client billing accounts as needed; create MR abstracting plan before and after go live; create referral processing plan (until PN takes over)
Risk Management; Enter and manage events in RL tool; review environmental care checklist quarterly; monitor meaningful use (EMR requirement); ensure OSHA manual, employee files, and safety data sheets are set up
Supply Chain\: Propose new vendors as needed
Patient Experience\: Monitor patient compliant process and reporting
Business Development\: Work with BD to finalize new provider and clinic contracts
Real Estate\: Oversee real estate lease terms, construction projects, and remodels
KPI tracking and management\: Review KPI reports and oversee implementation of action plans to help meet KPIs (including for outliers on reports, for outliers on quality metrics, network utilization, panel retention, CG CAHPS; other financial, consumer, or care team experience KPIs). Create action plans to meet KPIs.