Director - Sourcing/Procurement Services & Account Management

WNS Global Services•Pittsburgh, PA

15d•Remote

About The Position

We are seeking a Director of Sourcing/Procurement Services & Account Management. A senior leader who is skilled as combining expertise in procurement, sourcing, and supply chain with full accountability for account management, revenue, margin, client satisfaction, and retention. The Director will oversee delivery operations and drive the commercial and strategic success of assigned accounts.

Requirements

Bachelors/Masters Degree in Business, Supply Chain, Logistics or related field required
8+ years’ experience in procurement process
Extensive experience in procurement, sourcing, supply chain, or category management
Strong account management capability with P&L ownership experience.
Proven record in account growth, retention, and commercial optimization.
Excellent analytical, problem-solving, and strategic planning skills.
Ability to manage global cross-functional teams and senior stakeholders.
Skilled in both delivery operations and business development.
Flexible, adaptable, and committed to a strong client-first mindset.

Nice To Haves

Added advantage if the candidate has deep knowledge or hands-on experience in specific categories — preferably Marketing, Logistics, or GPS (Professional Services).

Responsibilities

Serve as the primary strategic contact for key client accounts.
Build strong, trust-based relationships and act as an advisor on procurement and delivery matters.
Lead business reviews, contract renewals, and long-term planning discussions.
Align delivery and procurement solutions to meet client objectives and expectations.
Own financial performance for assigned accounts, including revenue, margin, and cost controls.
Develop and execute account growth plans.
Identify upsell and cross-sell opportunities to expand services.
Track and forecast account-level financials, ensuring commercial viability
Oversee procurement, sourcing, and delivery operations to ensure quality, compliance, and efficiency.
Bring strong experience in category management, strategic sourcing, and end-to-end S2P processes, including contracting and sourcing execution.
Partner with operations, logistics, and category teams to optimize indirect procurement activities.
Lead geographically distributed teams to maintain operational excellence
Develop strategic account plans covering growth, risk, retention, and profitability.
Drive collaboration across sales, procurement, operations, finance, and leadership teams.
Engage with senior stakeholders internally and externally, including C-level client leaders.
Monitor client satisfaction and proactively resolve issues.
Ensure high retention and renewal rates by delivering consistent value.
Enhance customer lifetime value through strategic account planning.
Lead and mentor teams across India, Costa Rica, and the U.S.
Set clear responsibilities, KPIs, and performance expectations.
Foster a culture of accountability, collaboration, and continuous improvement.