Director - Sourcing/Procurement Services & Account Management

WNS Denali, Powered•Pittsburgh, PA

14d•$200,000 - $210,000•Remote

About The Position

We are seeking a Director of Sourcing/Procurement Services & Account Management. A senior leader who is skilled as combining expertise in procurement, sourcing, and supply chain with full accountability for account management, revenue, margin, client satisfaction, and retention . The Director will oversee delivery operations and drive the commercial and strategic success of assigned accounts.

Requirements

Bachelors/Masters Degree in Business, Supply Chain, Logistics or related field required
8+ years’ experience in procurement process
Extensive experience in procurement, sourcing, supply chain, or category management
Strong account management capability with P&L ownership experience.
Proven record in account growth, retention, and commercial optimization.
Excellent analytical, problem-solving, and strategic planning skills.
Ability to manage global cross-functional teams and senior stakeholders.
Skilled in both delivery operations and business development.
Flexible, adaptable, and committed to a strong client-first mindset.

Nice To Haves

Added advantage if the candidate has deep knowledge or hands-on experience in specific categories — preferably Marketing, Logistics, or GPS (Professional Services).

Responsibilities

Account & Client Management Serve as the primary strategic contact for key client accounts.
Build strong, trust-based relationships and act as an advisor on procurement and delivery matters.
Lead business reviews, contract renewals, and long-term planning discussions.
Align delivery and procurement solutions to meet client objectives and expectations.
Revenue, Margin & Profitability Management Own financial performance for assigned accounts, including revenue, margin, and cost controls.
Develop and execute account growth plans.
Identify upsell and cross-sell opportunities to expand services.
Track and forecast account-level financials, ensuring commercial viability Delivery, Sourcing & Procurement Oversight
Oversee procurement, sourcing, and delivery operations to ensure quality, compliance, and efficiency.
Bring strong experience in category management, strategic sourcing, and end-to-end S2P processes, including contracting and sourcing execution.
Added advantage if the candidate has deep knowledge or hands-on experience in specific categories — preferably Marketing, Logistics, or GPS (Professional Services).
Partner with operations, logistics, and category teams to optimize indirect procurement activities.
Lead geographically distributed teams to maintain operational excellence Strategic & Operational Leadership
Develop strategic account plans covering growth, risk, retention, and profitability.
Drive collaboration across sales, procurement, operations, finance, and leadership teams.
Engage with senior stakeholders internally and externally, including C-level client leaders.
Client Success & Retention
Monitor client satisfaction and proactively resolve issues.
Ensure high retention and renewal rates by delivering consistent value.
Enhance customer lifetime value through strategic account planning.
Team Leadership & Development Lead and mentor teams across India, Costa Rica, and the U.S.
Set clear responsibilities, KPIs, and performance expectations.
Foster a culture of accountability, collaboration, and continuous improvement.