Director, Solutions Consulting

Litera • York, PA

99d • $165,000 - $185,000

About The Position

Join the Legal Tech Revolution at Litera. Are you ready to shape the future of how law is practiced? At Litera, we're leading the legal AI revolution. As pioneers at the forefront of legal technology, we're transforming how 2M+ legal professionals work every day at the world's top law firms and corporate legal departments through our cutting-edge, AI-driven portfolio of tools. From intelligent document drafting to predictive analytics, from automated workflows to advanced security governance, we deliver innovative solutions seamlessly within Microsoft 365 and across every device lawyers use. With 30+ years of relentless innovation and the majority of the world's largest law firms as our clients, we're just getting started. If you're passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of something extraordinary—help us continue revolutionizing legal technology and defining what's possible in the legal industry.

Requirements

• 8+ years of experience in Solution Consulting, Customer Success, Technical Account Management or related leadership roles within SaaS (legal technology experience preferred).
• Proven track record of building and scaling teams that drive measurable customer adoption and retention.
• Strong consultative skills with the ability to influence executive stakeholders and guide customers on best practices.
• Excellent understanding of SaaS delivery models, customer lifecycle, and enterprise adoption challenges.
• Experience developing and operationalizing frameworks, playbooks, and methodologies for customer engagement.
• Strong analytical and strategic thinking skills; ability to define KPIs and drive data-backed decision making.
• Exceptional communication and executive presence, with the ability to engage both technical and business leaders.

Responsibilities

• Lead, mentor, and scale a high-performing Solution Consulting team.
• Define the vision, methodologies, and engagement frameworks for proactive customer adoption and value realization.
• Develop standardized playbooks, success plans, and best-practice consultation models.
• Partner with enterprise customers to ensure adoption of core and advanced product capabilities.
• Serve as an executive sponsor on key accounts, providing trusted technical and business guidance.
• Establish and monitor adoption KPIs, ensuring measurable impact on retention, expansion, and customer satisfaction.
• Work closely with Sales, Customer Success, Product, and Professional Services to align strategies and handoffs.
• Provide structured customer feedback to Product and Engineering to influence roadmap priorities.
• Partner with Training and Enablement teams to ensure consistent customer education.
• Implement tools, metrics, and reporting to track team performance and customer adoption outcomes.
• Drive continuous improvement in SC methodologies and consultation approaches.
• Ensure the team is equipped with the right skills, knowledge, and frameworks to support enterprise-scale adoption.

Benefits

• Comprehensive benefits package including health insurance and retirement savings plans.
• Generous paid time off.
• Supportive work-life balance.
• Career paths and opportunities for professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees