Director, Solution Engineers

MealSuite • Dallas, TX

54d • Onsite

About The Position

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 130 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. We’re looking for an experienced Director, Solution Engineers to join the MealSuite team. Reporting directly to the SVP of Sales & Revenue, you’ll play a pivotal role in shaping and scaling our customer experience strategy - establishing the processes, standards, and culture that will ensure every customer journey is seamless, impactful, and aligned with our mission to deliver exceptional value.

Requirements

• I gained my knowledge through formal education (Bachelor’s or MBA in Business, Technology, or related fields), 10+ years of direct experience in, sales, SaaS, and leadership roles in global customer service organizations including an additional 5+ years of direct experience with leading and managing a team.
• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and other international locations if required for role).
• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate

Responsibilities

• Lead and mentor the SE Team to perform as a high performance team, resulting in achieving or exceeding account targets. Support TA activities, training, performance management of SE team
• Establish and execute strategies to optimize the pre-sales technical function. Forecast revenue from accounts and contribute to strategy planning.
• Partner with Engineering, Product, Sales Enablement and AEs teams to ensure a high win and retention rates
• Analyze performance metrics and implement processes to improve account management efficiency and reporting.
• Serve as an escalation point for key clients to resolve issues

Benefits

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can bring their best every day.
• Health benefits – this includes medical, dental, and vision options, life & disability insurance, paid maternity and parental leave, and an on-site gym (Dallas) and access to Teladoc (Cambridge).
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
• An inclusive workplace – women account for 53% of our employees and 58% of people leaders.
• Participation in our equity program – we are committed to helping you plan for your future!
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 51-100 employees