Director, Software Production Management & Reliability

Morgan Stanley•South Jordan, UT

About The Position

Build extensive business and application knowledge required for supporting client facing applications. Diagnose and resolve application issues to ensure optimal performance and usability. Identify and implement automation to reduce toil, improve efficiency and eliminate customer impact. Provide root cause analysis with recommendations for improvements. Configure application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions. Interface with clients and other technology teams to provide governance and control around the production environment. Manage and Drive outage calls and significant incidents; coordinate communications within a trade floor environment. Act as a primary escalation and communication point between Application development teams and Business Units. Initiate, grow and shape processes, procedures and strategies to make the team more efficient. Building and maintaining production and non-production environments -Requires a Bachelor's in Computer Science, Computer Engineering, or a related field of study. -Requires two (2) years of experience in the position offered or two (2) years as an Associate, Machine Learning Engineer, Data Scientist, or related occupation. Programming languages including: Python Perl Shell scripting Java Develop automations for complex business processes using industry-standard software development best practices Debugging, incident resolution, and problem management Development and deployment tools including: Git Jenkins Ansible Puppet We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Requirements

Requires a Bachelor's in Computer Science, Computer Engineering, or a related field of study.
Requires two (2) years of experience in the position offered or two (2) years as an Associate, Machine Learning Engineer, Data Scientist, or related occupation.
Programming languages including: Python Perl Shell scripting Java
Develop automations for complex business processes using industry-standard software development best practices
Debugging, incident resolution, and problem management
Development and deployment tools including: Git Jenkins Ansible Puppet

Responsibilities

Build extensive business and application knowledge required for supporting client facing applications.
Diagnose and resolve application issues to ensure optimal performance and usability.
Identify and implement automation to reduce toil, improve efficiency and eliminate customer impact.
Provide root cause analysis with recommendations for improvements.
Configure application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions.
Interface with clients and other technology teams to provide governance and control around the production environment.
Manage and Drive outage calls and significant incidents; coordinate communications within a trade floor environment.
Act as a primary escalation and communication point between Application development teams and Business Units.
Initiate, grow and shape processes, procedures and strategies to make the team more efficient.
Building and maintaining production and non-production environments