Director - Software Engineering - Global Web Engineering - USCDT

American Express•Phoenix, AZ

1d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences - from payments to rewards to servicing - that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments. AmericanExpress.com is a critical digital channel for customers to enroll in American Express products, take advantage of the benefits of membership, stay in touch with the company and self-service through a multitude of products and applications. The experiences we provide through the MYCA Web application play a key differentiating role for increasing the customer satisfaction, deepening the customer engagement and grow the revenue for the company. Our mission is to be essential in our customers’ digital lives by providing value, convenience, and delight. You will be part of the Global Web Engineering team whose mission is to be essential in our Customers’ digital lives by providing value, convenience, and delight wherever they are. Your primary responsibilities will be to lead a team of engineers building awesome digital web products used by tens of millions of American Express Customers worldwide. You should enjoy solving complex technical problems and have experience creating modern, scalable, customer-facing web applications. A strong product mindset to influence and drive the product roadmap and excellent delivery are key attributes for this role. You will work in a fast-paced environment with the stability of working for a Fortune 100 company. We’re looking for a Director – Software Engineering to lead our global web engineering teams, influence the future of our web platform, deliver impactful customer-facing capabilities, and guide talented engineers building applications used by tens of millions of users worldwide. This leader will bring an exceptional blend of strong people leadership and deep engineering expertise.

Requirements

Bachelor’s degree in Computer Science, Engineering, or related technical field.
10+ years of experience building customer-facing software products at scale.
5+ years of direct people management experience leading engineering teams.
5+ years of hands-on experience building customer-facing web applications using modern web frameworks and technologies, including React, Redux, Flux, Angular, Node.js, GraphQL, REST APIs, Java, Couchbase, MongoDB, Akamai, Adobe Experience Manager, Adobe Analytics, Google Analytics, and cloud platforms such as GCP or AWS.
Proven success engineering and deploying large-scale web products in an agile product development environment.
Strong hands-on proficiency with JavaScript, Java, and modern web frameworks (e.g., React, Angular, Vue).
Experience designing and implementing scalable APIs consumed by web and mobile clients.
Deep understanding of high-availability, high-performance, and scalable web architectures.
Ability to dive into technical details, make informed trade-offs, and guide architectural decisions.
Demonstrated technical competencies including: – Web architecture & system design – Modern JavaScript frameworks – Microservices and API gateway patterns – Observability, data orchestration, and backend performance tuning – CI/CD pipelines (GitHub Actions, Jenkins, CircleCI, etc.) – Cloud infrastructure (AWS, GCP, or Azure) – Automation frameworks and testing strategies (unit, integration, E2E) – Performance and reliability engineering
Excellent communication skills with the ability to work effectively across engineering, product, design, and business teams.
Strong ability to influence, align stakeholders, and drive clarity in complex delivery environments.
Ability to build strong working relationship with product, business, design and technical teams across various organization.
Demonstrated experience coaching, mentoring, and developing technical professionals.
Ability to lead engineering teams and negotiate or influence across organizational boundaries.
Proven ability to inspire and motivate engineers at all levels.
Ability to shape solutions that meet broader portfolio needs.
Demonstrated ability to quickly learn, adopt, and champion new technologies.

Responsibilities

Work with a team of highly talented web engineers to build and deliver the web roadmap.
Lead, mentor, and grow multiple engineering teams (both co-located and remote) focused on building high-scale, high-performance web applications.
Drive a culture of continuous learning, improvement, and evolving ways of working to strengthen engineering capabilities, platforms, and team growth.
Collaborate with stakeholders across Product, Design, Business, and Technology to drive change required for product execution.
Establish strong working relationships with Product Owners and technical teams across the organization.
Hire, retain, and mentor engineers while promoting strong engineering culture and best practices.
Conduct performance assessments, provide feedback, and maintain a consistent feedback loop with engineering teams.
Communicate complex technical concepts to both technical and non-technical audiences; be a compelling and influential storyteller.
Drive roadmap execution and strategic direction within your area of responsibility.
Use engineering metrics to drive quality, predictability, and continuous improvement.
Ensure alignment of architecture, standards, tools, and delivery methods across engineering and architecture teams.
Provide thought leadership around engineering best practices and emerging technology trends.
Act as a change agent, challenging the status quo and driving improvements to how teams build and deliver software.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities