Director - Software Engineering

American Express•Phoenix, AZ

5h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? As our Director of Engineering, you will join our global technology team that has embarked on building highly available and scalable distributed systems on the cloud to support the company's long-term strategy and vision. Your primary responsibility is to build and support capabilities of our next generation distributed platform, build innovative payment capabilities leveraging the platform, aligning resources and delivery with business growth and diversification, while significantly improving service quality and cost-effectiveness. We expect the individual to be innovative and energetic with effective communication skills.

Requirements

Technical credibility: Experience as a Software Engineer in Test (or similar title)
Excellent interpersonal and communication skills to effectively express ideas, engage in complex discussions and collaborate with a wide range of colleagues
Superior analytical, problem solving and planning skills with the desire to continually learn and improve
Self-motivated and able to manage multiple tasks simultaneously
Strong relationship building skills and proven ability to influence and drive delivery across a geographical distributed organization with the demonstrated ability to debate ideas/ strategies and be comfortable managing constructive conflict
Strong people leader exhibiting passion, enthusiasm, loyalty, and integrity through a servant leadership personification promoting the development of talented, energetic, creative, and highly dedicated team members
Extensive Experience in: Java development with frameworks such as Vert.x, Spring Boot, and Spring Batch. 2+ years of experience in developing code in Golang
Automated testing using industry common framework such as Cucumber, Karate and Serenity
Test Data Management such as production extraction, scrubbing, synching up, self-serve, backup and versioning using industry or custom tools
SQL and NOSQL databases such as Cassandra, Postgres, MongoDB and Couchbase
Microservices based architecture and containerizing using Docker
Demonstrated Proficiency in: CI-CD tools such as Jenkins, XL-R and GitHub Actions
Managing test environments such as ephemeral and dynamic environments using Terraform in On-Prem/Public Cloud and distributed applications and IaaS-based environments
Performance and chaos engineering, including load, endurance, destructive, multi-data center, and data center testing
Solid Understanding of: Payment Network and Acquirer End-to-End functionalities
DevOps technical leadership with hands-on experience with build, integration, release, deployment, and scaling big data tools including Spark and Lumi
Familiar with most of the following tools and frameworks: Unit Test: Quality: JUnit, Mockito SonarQube
Test Data Management: Optim and any custom tools
Automation Tools: Selenium, WireMock, RestAssured, Cucumber, Karate and Serenity
Test Frameworks: TDD and BDD
Test Environment Management: Prometheus, ELK, Grafana, etc.
Performance: k6, JMeter, DART and Litmus Test

Nice To Haves

Knowledge in Gen AI technology to automate use cases on software development life cycle is a plus

Responsibilities

Engineering: Emphasis on high-quality software releases through innovation, efficient test data, robust test environment management, best-in-class frameworks such as standardized pipelines, test automation, and performance engineering.
Strategy: Develop and implement strategies to ensure all IT products and services meet organizational standards and end-user requirements. Influence best practices in code health, testing, testability and maintainability (clean code, test pyramid).
Testing & Automation: Drive test automation initiatives, aiming for high automated test coverage across products to accelerate development and release processes.
Process Improvement: Enhance quality processes and improve efficiency by applying innovative solutions.
Collaboration: Work closely with development teams, product managers, and QA teams to integrate quality practices early in the development lifecycle.
Performance Engineering (Performance and Chaos): Use baseline SLA’s established by Architects and business to monitor performance and chaos results before every release into production and track key performance indicators (KPIs) to monitor quality.
Technical Expertise: Provide technical leadership in evaluating and identifying tooling, automation opportunities, and continuous improvement using emerging technologies.
Stakeholder Communication: Synthesize and report on testing results and quality metrics.
Team Leadership: Build, mentor, and manage a team of quality engineers, providing technical guidance, coaching, and capacity allocation.
Domain Knowledge: Develop a solid understanding of new functionalities and integration on Payment Network and Acquirer End-to-End functionalities.
Metrics: Track test gaps, quality, productivity, and DORA metrics. Synthesize testing results and other measures into meaningful reports.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities