Director, Software Engineering, Information Security

Walmart • Bentonville, AR

4d • $130,000 - $312,000

About The Position

Position Summary... The Information Security organization is seeking a Director to lead our Reliability & Operational Excellence practice. You will be responsible for implementing HA Ops strategies to predict and prevent incidents and ensuring the resilience of critical security systems. This role requires a visionary leader to bridge the gap between traditional operations, modern Site Reliability Engineering (SRE), and AI-driven automation. What you'll do... Leadership and Strategy Lead the transformation of the Operational Excellence function into a world-class Information Security Reliability Engineering practice. Lead the implementation of InfoSec’s strategic roadmap for HA Ops, using modern tooling to reduce alert fatigue and predict system anomalies. Collaborate with Fellows and Engineers to adopt and implement HA observability standards. Direct your team to build and maintain complex ServiceNow workflows and catalog items. You will automate manual request fulfillment (e.g., access grants, firewall changes) to reduce toil and improve delivery speed. Operational Excellence Oversee the management of standardized change processes, utilizing intelligent automation to streamline approvals and compliance checks. Enhance change management reporting, delivering comprehensive analytics on stability and velocity. Use GTP tooling to establish a robust framework for incident and problem management, including AI-assisted post-incident debriefs and automated root-cause analysis drafting. Orchestrate InfoSec’s decisive response to P-Level incidents, minimizing Mean Time to Mitigate (MTTM). Reliability Engineering Collaborate with Engineers and Fellows to establish and enforce standards for High Availability (HA) and reliability across all InfoSec applications. Utilize GTP tooling to implement predictive capacity planning models to forecast and maintain efficient cloud compute usage and infrastructure loads. Develop real-time application health dashboards and integrated performance monitoring. Champion "Self-Healing" infrastructure initiatives, using automation to detect and recover system anomalies Support InfoSec teams in meeting operational excellence targets and maintaining availability per system SLO. Collaboration and Communication Coordinate with Global Tech and InfoSec engineering teams to ensure alignment on reliability goals. Partner with service owners to ensure required observability and AI-based monitoring tools are correctly implemented. Provide leadership and mentorship to the engineering on-call rotation, fostering a culture of blameless retrospectives. What You Will Bring SRE & Security Leadership: 10+ years of experience in Reliability Engineering, DevOps, or Information Security Operations, with at least 5 years in a leadership role. AI & Automation Fluency: Proven experience implementing observability and APM platforms (e.g., Dynatrace, Datadog Watchdog) and integrating LLM/Generative AI tools to accelerate engineering workflows. Incident Command: Extensive experience managing P1/P0 critical incidents and leading "war rooms" under pressure. Technical Depth: Strong understanding of Cloud Infrastructure (Azure/GCP) Infrastructure as Code (Terraform/Ansible), and modern observability stacks. Data-Driven Mindset: Ability to distinguish between vanity metrics and actionable data, using analytics to drive continuous improvement in system stability. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. Bentonville, Arkansas US-10735: The annual salary range for this position is $130,000.00 - $260,000.00 Herndon, Virginia US-10710: The annual salary range for this position is $156,000.00 - $312,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock ㅤ ㅤ ㅤ ㅤ ‎ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor's degree in computer science, information technology, engineering, information systems, cybersecurity, or related area and 6 years’ experience in software engineering or related area at a technology, retail, or data-driven company. Option 2: 8 years’ experience in software engineering or related area at a technology, retail, or data-driven company. 3 years’ supervisory experience. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Master’s degree in Computer Science, Information Technology, Engineering, Information Systems, Cybersecurity, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture. Primary Location... 2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. About Walmart: Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.

Requirements

• SRE & Security Leadership: 10+ years of experience in Reliability Engineering, DevOps, or Information Security Operations, with at least 5 years in a leadership role.
• AI & Automation Fluency: Proven experience implementing observability and APM platforms (e.g., Dynatrace, Datadog Watchdog) and integrating LLM/Generative AI tools to accelerate engineering workflows.
• Incident Command: Extensive experience managing P1/P0 critical incidents and leading "war rooms" under pressure.
• Technical Depth: Strong understanding of Cloud Infrastructure (Azure/GCP) Infrastructure as Code (Terraform/Ansible), and modern observability stacks.
• Data-Driven Mindset: Ability to distinguish between vanity metrics and actionable data, using analytics to drive continuous improvement in system stability.
• Option 1: Bachelor's degree in computer science, information technology, engineering, information systems, cybersecurity, or related area and 6 years’ experience in software engineering or related area at a technology, retail, or data-driven company.
• Option 2: 8 years’ experience in software engineering or related area at a technology, retail, or data-driven company. 3 years’ supervisory experience.

Nice To Haves

• Master’s degree in Computer Science, Information Technology, Engineering, Information Systems, Cybersecurity, or related area
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

• Lead the transformation of the Operational Excellence function into a world-class Information Security Reliability Engineering practice.
• Lead the implementation of InfoSec’s strategic roadmap for HA Ops, using modern tooling to reduce alert fatigue and predict system anomalies.
• Collaborate with Fellows and Engineers to adopt and implement HA observability standards.
• Direct your team to build and maintain complex ServiceNow workflows and catalog items.
• Automate manual request fulfillment (e.g., access grants, firewall changes) to reduce toil and improve delivery speed.
• Oversee the management of standardized change processes, utilizing intelligent automation to streamline approvals and compliance checks.
• Enhance change management reporting, delivering comprehensive analytics on stability and velocity.
• Use GTP tooling to establish a robust framework for incident and problem management, including AI-assisted post-incident debriefs and automated root-cause analysis drafting.
• Orchestrate InfoSec’s decisive response to P-Level incidents, minimizing Mean Time to Mitigate (MTTM).
• Collaborate with Engineers and Fellows to establish and enforce standards for High Availability (HA) and reliability across all InfoSec applications.
• Utilize GTP tooling to implement predictive capacity planning models to forecast and maintain efficient cloud compute usage and infrastructure loads.
• Develop real-time application health dashboards and integrated performance monitoring.
• Champion "Self-Healing" infrastructure initiatives, using automation to detect and recover system anomalies
• Support InfoSec teams in meeting operational excellence targets and maintaining availability per system SLO.
• Coordinate with Global Tech and InfoSec engineering teams to ensure alignment on reliability goals.
• Partner with service owners to ensure required observability and AI-based monitoring tools are correctly implemented.
• Provide leadership and mentorship to the engineering on-call rotation, fostering a culture of blameless retrospectives.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 11-50 employees