Director Software Development

Fiserv•Berkeley Heights, NJ

3d•Onsite

About The Position

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Director Software Development About your role: You will lead a delivery team responsible for building and operating the Implementation Hub platform at Fiserv, an omnichannel commerce orchestration solution that enables fast, developer-friendly integrations and unified APIs. You will drive delivery, operational excellence, and continuous improvement to reduce time-to-market and operational costs for merchant clients. The role focuses on reliability, incident reduction, and accelerating secure commerce experiences. What you’ll do: Lead and develop a production development team focused on Implementation Hub, setting technical direction and maintaining high team engagement and performance. Manage production incident response, including triage, root cause analysis, and driving fixes to closure within committed SLAs. Develop and implement a comprehensive operational strategy to improve production performance and reduce client-impacting defects. Participate in code and data deep-dives with a hands-on approach to diagnose and remediate defects. Drive process and tooling improvements to increase productivity, ensure high-quality fixes, and prevent recurrence. Oversee production deployments and establish post-implementation validation cadence to ensure zero deployment impacts to live clients. Partner with core architecture, infrastructure, business operations, and integrations teams to maintain application health and resolve client issues. Analyze operational metrics and maintain an Operational Scorecard and KPIs to inform continuous improvement and forecasting. Manage resource planning, capacity forecasting, and workload distribution for the team. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Requirements

13+ years of experience in Java development, including performance tuning and JVM diagnostics.
13+ years of experience designing and implementing microservices architectures, RESTful APIs, and API orchestration.
10+ years of experience with cloud platform operations and deployment (serverless computing and containerized packages).
10+ years of experience in Spring Framework and Spring Boot.
10+ years of experience in payments and high-volume transaction processing systems.
8+ years of experience with relational databases and data integrations (Oracle, SQL Server, MySQL) and advanced SQL.
8+ years of experience with CI/CD and developer tooling (Git, Maven, Gitlab), and collaboration tools (JIRA, Confluence).
Strong Agile methodology experience.

Nice To Haves

Experience with API management platforms, i.e. Apigee, and API gateway patterns.
Experience using security and code-quality scanning tools such as SonarQube, Fortify, and WebInspect.
Experience in integration and load testing tools such as Postman and JMeter.
Experience with observability and monitoring stacks (Dynatrace, Prometheus, Grafana) for production systems.
Proven stakeholder management and executive communication experience when resolving cross-functional production incidents.

Responsibilities

Lead and develop a production development team focused on Implementation Hub, setting technical direction and maintaining high team engagement and performance.
Manage production incident response, including triage, root cause analysis, and driving fixes to closure within committed SLAs.
Develop and implement a comprehensive operational strategy to improve production performance and reduce client-impacting defects.
Participate in code and data deep-dives with a hands-on approach to diagnose and remediate defects.
Drive process and tooling improvements to increase productivity, ensure high-quality fixes, and prevent recurrence.
Oversee production deployments and establish post-implementation validation cadence to ensure zero deployment impacts to live clients.
Partner with core architecture, infrastructure, business operations, and integrations teams to maintain application health and resolve client issues.
Analyze operational metrics and maintain an Operational Scorecard and KPIs to inform continuous improvement and forecasting.
Manage resource planning, capacity forecasting, and workload distribution for the team.

Benefits

We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
Advance your career with training, development, certification, and internal mobility opportunities.
Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

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