Director, Software Development Engineer - Loyalty

Expedia Group • San Jose, CA

2d

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Director, Software Development Engineering – Loyalty Introduction to the team: Expedia Technology teams partner with our Product teams to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction. The Loyalty Engineering organization powers continuous engagement, re-engagement, and re-acquisition for travelers worldwide. We build the systems that create a durable growth flywheel for Expedia, deepening traveler relationships while driving measurable business impact across brands and markets. In this role, you will lead a significant portion of the Loyalty Engineering organization, overseeing four full-stack teams distributed across multiple geographies. You will be responsible for scaling both the technology and the leadership bench, managing managers and senior/principal engineers while setting a clear technical and operational direction. You will own the AI-empowered Loyalty charter — defining and delivering next-generation, intelligent engagement experiences powered by modern AI and agentic systems. This is a high-impact leadership role at the intersection of AI innovation, platform engineering, and growth strategy — with the opportunity to shape how loyalty evolves for millions of travelers worldwide.

Requirements

• Bachelor’s degree in Computer Science or a related technical field; or equivalent related professional experience.
• 12+ years of relevant professional experience; with 5+ years managing teams.
• Proven experience building, managing and scaling high-performing & distributed engineering organizations (50+ engineers), including managing managers and senior/principal-level engineers.
• Experience building new teams from scratch and establishing clear operating models, rituals, and execution frameworks
• Excellent communicator who can simplify complex AI concepts for executive and cross-functional audiences.
• Proven track record of integrating AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products.
• Demonstrated ability to apply emerging AI capabilities to solve real customer problems and create differentiated product experiences
• Strong coaching orientation; invests deeply in developing engineering managers and senior technical leaders
• High ownership mindset with a bias for action.

Nice To Haves

• Experience in loyalty, personalization, offers, growth platforms, fintech, or consumer-scale products is strongly preferred.
• Demonstrated success in leading engineering organizations through periods of high growth, change, or complexity.
• Expertise in full stack engineering, with a proven ability to operate across multiple technical domains and platforms.
• Track record of championing data-driven decision making and operational excellence for mission-critical systems.
• Deep understanding of safely scaling AI/ML-enabled solutions, including risk mitigation and ethical considerations.

Responsibilities

• Lead and inspire engineering teams to deliver scalable, resilient, and high-quality software solutions across multiple domains.
• Define and drive the technical vision, architecture, and roadmap for large-scale services and platforms, ensuring alignment with business goals.
• Provide strategic oversight on system design, API development, and data modeling to enable secure, maintainable, and performant systems.
• Foster a culture of operational excellence, continuous improvement, and collaboration across engineering, product, and cross-functional teams.
• Safely integrate and operate AI/ML-enabled solutions that improve outcomes, championing best practices in responsible AI deployment.
• Cultivate engineering talent, mentoring senior technical leaders and developing high-performing teams adaptable to evolving business needs.

Benefits

• full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources
• medical/dental/vision
• paid time off
• Employee Assistance Program
• wellness & travel reimbursement
• travel discounts
• International Airlines Travel Agent (IATAN) membership

What This Job Offers

• Job Type: Full-time
• Career Level: Director