Director, Social Services

HELP USA • New York, NY

23h • Onsite

About The Position

As Director of Social Services for one of HELP USA's family shelters, the role involves the overall management and direction of a comprehensive social services program. The primary goal is to facilitate the expeditious placement of residents in permanent housing and assist them in achieving self-sufficiency. The services provided under this program include assessments, counseling, service planning, and the development and monitoring of linkages with various external programs. These external programs offer essential support such as entitlements, medical services, educational resources, substance abuse treatment, employment assistance, childcare, and mental health services.

Requirements

• Bachelor's degree required.
• Minimum five years of management experience, including experience working with people experiencing homelessness.
• Understanding of team concepts, preferably in a residential setting.
• Computer literacy, particularly with Microsoft Office applications.

Nice To Haves

• Master's degree in social work or a related field preferred
• Experience working with the NYC Department of Homeless Services is preferred
• Understanding of the family systems approach to practice is a plus.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Providing quality services to all residents through a team of Case Managers, Housing Specialists, and Employment Specialists.
• Coordinating all case management services, including family assessments and the development and implementation of service plans.
• Acting as a point person with subcontractors and/or service providers, including medical providers, Board of Education personnel, mental health providers, employment services providers, etc.
• Identifying changing program needs and program gaps and developing new services, service directions, and/or programs to meet client needs.
• Providing supervision and training to all Social Services team members to ensure professional growth and development for each individual and for the department as a whole.
• Acting as a liaison with other department directors.
• Monitoring and reporting on departmental performance and statistics to ensure compliance with the requirements of regulatory agencies and funders.

Benefits

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution, even if the employee doesn't contribute.

What This Job Offers

• Job Type: Full-time
• Career Level: Director