Director, SMB Sales - SevenRooms, North America

DoorDash USA • San Francisco, CA

10d

About The Position

SevenRooms, a DoorDash company, is the hospitality industry’s leading guest experience and retention platform. Our mission is to help restaurant operators use data to build direct guest relationships and more profitable businesses. As part of the DoorDash family, we are uniquely positioned to bridge the gap between third-party discovery and first-party loyalty. The NAM SMB Sales team is the engine of this mission, bringing our integrated solutions to independent restaurants and groups across North America.
As the Director of NAM SMB Sales, you will lead a powerhouse organization of 100+ professionals across our SDR and AE functions. You will own the North America Pre-Sales strategy, focused on acquiring net-new SMB restaurants, ranging from critically acclaimed single locations to multi-unit regional restaurant groups.
This is a critical leadership role at the intersection of SaaS and Marketplace dynamics. You will not only lead a high-volume sales engine but also serve as a key stakeholder in the launch and scaling of the DoorDash Reservation Marketplace—a revolutionary integration that allows consumers to book directly on DoorDash while operators manage the experience through SevenRooms.

Requirements

• You are a Seasoned Sales Leader: You have 10+ years of experience leading sales teams, with a proven track record of managing large-scale (50+) outbound or field organizations in the SMB SaaS space.
• You Understand Platform Dynamics: You have experience selling "ecosystems" (e.g., a combination of software and a marketplace or payment platform).
• You are a "Full-Funnel" Expert: You have successfully overseen both SDR and AE functions and know how to synchronize top-of-funnel activity with closing excellence.
• You are Data and Metrics Oriented: You live in the details of the sales funnel and use data to resolve pain points and create system-wide solutions.
• You Embody "One Team, One Fight": You thrive in a collaborative environment and are excited to act as a bridge between the SevenRooms and DoorDash organizations.

Nice To Haves

• Industry Expertise: Experience in the restaurant industry or restaurant technology (POS, Marketplace, or CRM) is highly valued.

Responsibilities

• Lead a Strategic Growth Bet: You will shepherd our NAM SMB organization through a high-scale "0-to-1" phase, refining the playbook for how our combined DoorDash/SevenRooms offering provides a superior alternative to legacy systems.
• Architect an Integrated GTM Motion: You will drive the sales strategy for the DoorDash Reservation Marketplace, educating the market on the power of combining world-class CRM tools with DoorDash’s massive consumer reach.
• Drive High-Volume Sales Excellence: You will own the performance and productivity for a 100+ person organization, using data to optimize a complex funnel that involves both SaaS contracts and marketplace adoption.
• Develop Future Leaders: You will be a leader of leaders, energized by coaching 4 Senior Managers and ensuring their teams of Managers are driving peak engagement and professional growth.
• Influence the DoorDash Ecosystem: You will work highly cross-functionally with Product, Strategy & Operations, and Marketing teams across both the SevenRooms and DoorDash brands to ensure our product feedback loop is seamless.

Benefits

• comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed