Director, SMB Marketing – Community-Focused Direct Sales Channel - Bilingual English & Chinese Mandarin or Korean

U.S. Bank • Los Angeles, CA

2d

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. Job Description Bilingual English & Chinese Mandarin or Korean required We are seeking a strategic and collaborative marketing leader to join our team as Director, SMB Marketing. Reporting to the Head of SMB Marketing, this role is responsible for leading the development and execution of integrated marketing strategies that support the Community-Focused Direct Sales Channel, with a primary emphasis on serving Asian American small and medium-sized business (SMB) communities. This leader will drive culturally relevant, in-language, and community-based marketing initiatives designed to increase brand awareness, deepen customer engagement, and accelerate growth across diverse local markets. The ideal candidate brings strong strategic leadership, proven experience in multicultural and B2B marketing, and the ability to translate community insights into scalable, measurable marketing programs that align with business and sales objectives.

Requirements

• Bachelor's degree, or equivalent work experience
• Six or more years of related experience in marketing and marketing strategy with proven ability to deliver results
• Bilingual English & Chinese Mandarin or Korean required

Nice To Haves

• Demonstrated success in B2B and/or multicultural marketing, including go-to-market strategy and integrated campaign execution; financial services, banking, or payments experience preferred.
• Strong strategic thinking, project management, and cross-functional leadership capabilities.
• Proven ability to manage multiple initiatives simultaneously in a fast-paced environment.
• Experience with CRM and marketing platforms such as Salesforce, Marketing Cloud, or Adobe.
• Familiarity with marketing automation, analytics, reporting, and campaign performance tools.
• Data-driven mindset with experience measuring marketing effectiveness and revenue impact.
• Excellent communication, presentation, and stakeholder management skills.
• Experience managing budgets, agencies, and external partners.
• Familiarity with Asian American community media outlets and channels preferred.
• Bilingual or multilingual capabilities relevant to Asian American communities are a strong plus.

Responsibilities

• Develop and execute comprehensive SMB marketing strategies aligned with enterprise goals and Direct Sales Channel priorities.
• Lead community-focused marketing initiatives targeting Asian American SMB audiences through culturally relevant campaigns, advertising, events, and partnerships.
• Plan and manage end-to-end integrated marketing campaigns across digital, social, print, and localized media channels.
• Oversee the creation and deployment of in-language marketing materials, ensuring cultural authenticity, regulatory compliance, and brand consistency.
• Partner closely with Direct Sales leadership, field teams, and community stakeholders to align marketing programs with sales strategies and local market needs.
• Identify and activate community events, sponsorships, and grassroots opportunities that strengthen local presence, trust, and brand relevance.
• Manage agency partners, vendors, and internal creative teams to deliver high-quality marketing assets on time and within budget.
• Monitor campaign performance, analyze key metrics, and optimize strategies to improve engagement, conversion, and return on investment.
• Stay informed on market trends, community insights, and competitive activity to inform strategic planning and innovation.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees