Director, Site Reliability Engineering

Fidelity Investments • Merrimack, NH

20h • Hybrid

About The Position

Director, Site Reliability Engineering The Role We are looking for a production support team leader who wants to help scale through production guidelines, developer mentorship, real-time metrics, and automation. You provide industry standard production support and leadership skills. You are a quick learner and problem-solving engineer that enjoys tackling challenging business problems with software and/or hardware. Demonstrate a strong understanding of Cloud (AWS), GenAI, ability to take initiative and willingness to learn and support older systems. The Expertise and Skills You Bring The ideal candidate has experience in a fast-paced setting and a solid background in software development. They have a comprehensive understanding of the entire software lifecycle, from composing through building, deployment, and operations. You bring demonstrated skill—and real enthusiasm—for delivering complex technology solutions with clear results. You are comfortable working in environments where reliability, automation, and ongoing improvement are important. You have hands-on experience with modern cloud and platform engineering concepts, including: Networking, virtualization, storage, containers, and serverless architectures On‑prem and public cloud settings, with hands-on experience in AWS Managing systems via infrastructure-as-code approaches and tooling Building and maintaining delivery pipelines using modern CI/CD practices Strong systems architecture skills and solid database fundamentals (relational and non-relational technologies), including caching patterns Instrumenting and operating services using modern monitoring and observability tools You’re interested in (or already identify with) Site Reliability Engineering principles, with a dedication to reducing toil through automation, better engineering practices, and operational rigor. Prior financial services experience is helpful. Experience with Java and AWS, and exposure to GenAI and Python, is a plus. The Team Brokerage Recordkeeping Technology creates advanced Brokerage-as-a-Service APIs and recordkeeping features for Fidelity Distribution Channels and Operations Professionals. Agility drives our approach to delivering Next Generation solutions that are secure, scalable, innovative, and focused on customers. You will manage a team of 8-10 people to provide top-tier production support for the Brokerage Recordkeeping Technology Domain. Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to roles listed as Remote or Onsite. Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at [email protected] or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation. Certifications: Category: Information Technology Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to [email protected], or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact [email protected] For roles based in Germany: Contact [email protected] Fidelity Privacy Policy

Requirements

• Experience in a fast-paced setting and a solid background in software development.
• Comprehensive understanding of the entire software lifecycle, from composing through building, deployment, and operations.
• Demonstrated skill—and real enthusiasm—for delivering complex technology solutions with clear results.
• Comfortable working in environments where reliability, automation, and ongoing improvement are important.
• Hands-on experience with modern cloud and platform engineering concepts, including: Networking, virtualization, storage, containers, and serverless architectures
• On‑prem and public cloud settings, with hands-on experience in AWS
• Strong systems architecture skills and solid database fundamentals (relational and non-relational technologies), including caching patterns
• You’re interested in (or already identify with) Site Reliability Engineering principles, with a dedication to reducing toil through automation, better engineering practices, and operational rigor.

Nice To Haves

• Prior financial services experience is helpful.
• Experience with Java and AWS, and exposure to GenAI and Python, is a plus.

Responsibilities

• Provide industry standard production support and leadership skills.
• Tackle challenging business problems with software and/or hardware.
• Demonstrate a strong understanding of Cloud (AWS), GenAI, ability to take initiative and willingness to learn and support older systems.
• Managing systems via infrastructure-as-code approaches and tooling
• Building and maintaining delivery pipelines using modern CI/CD practices
• Instrumenting and operating services using modern monitoring and observability tools
• You will manage a team of 8-10 people to provide top-tier production support for the Brokerage Recordkeeping Technology Domain.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed